Student Support Staff

Position Summary

The Department of Student Affairs at UNM Gallup is seeking 1 candidate for the position of Student Support Staff for The Student Resource Center (SRC). This position will provide administrative and office support of the general, day-to-day administrative, operational, clerical tasks related to the office/center, respond and assist students with diverse needs:

• Greet all visitors warmly, politely, and professionally.
• Answer phone calls received at SRC, taking messages or transferring as needed.
• Assist with administrative work as needed; this may include maintaining spreadsheets, filing documents, copying or scanning documents, etc.
• Assist with maintaining office inventory.
• Assist with special events, including outreach, creating and sending out flyers.
• Maintain the cleanliness and organization of the office (wipe down tables and surfaces, organize supply cabinets)
• Run errands throughout campus to deliver, receive documents/materials and acquire supplies.
• Have basic knowledge of university settings, policies, programs, and services.
• Responds to students with a documented disability, students receiving Veteran Affairs (VA) benefits and visitors who request information and services through the Student Resource Center.
• With training, be able to recognize a student's needs and refer to appropriate help
• Schedule and proctor exams in our testing rooms
• Manage the office/center by checking in students for use of the center for wellness/lactation, studying, computer use, scanning and printing needs.
• Perform functions such as serving as a note taker, reader and scriber.
• Navigate campus/community resources and connect students to services.
• Participate and engage in job-related training, supervision and team meetings.
• Maintain functions of the Student Resource Center and other assigned job-related duties as assigned.

Candidates must be able to:

• Devote sufficient time in class with student receiving services, and time after class to review notes with student, re-write for clarity or transpose notes from a digital recorder to student notebook.
• Under direct supervision, provide one on one direct support to students receiving services through SRC.
• Under direct supervision, reads course materials to students with low vision and/or other learning disabilty needs. Typically works on a schedule basis but may require to adjust schedule based on student needs and SRC office demands.
• Greet and interact with students with disabilities from diverse culture backgrounds, faculty, and staff members
• Demonstrate excellent problem-solving skills and the ability to work under specific direction of the Accommodations Specialist and faculty.
• Work unsupervised on occasion when conferring with student about upcoming assignments and tests.
• Demonstrate excellent organizational/time management skills to help student set up effective notebooks for specific classes and stay on schedule with assignments.
• Meet student needs for improving reading, writing and understanding English directions. Provide mentorship for increasing English language skills as needed.
• Operate basic office equipment such as printer/copier, scanner, office computer, telephone.
• Communicate effectively, both orally and in writing
• Effectively manage time, follow schedules and meet deadlines.
• Initialize and operate computer hardware and software systems.
• Interact and communicate with people over the telephone, often in stressful situations.
• Maintain confidentiality of records and information.
• Read and understand a range of college-level course-related material.
• Speak clearly with easily understood vocal inflection.
• Understand and follow specific instructions and procedures.
• Verify data input and correct errors.
• Knowledge of customer services standards and procedures.
• Organizing and coordinating skills.
• Able to prioritize multiple tasks.
• Take initiative on office/job related events/projects.