IT Support Tech Aide
SUMMARY:
Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.
DUTIES AND RESPONSIBILITIES:
Answer customer requests via telephone, chat, AAQ's and walk-in.
Provide support per the Support Center triage process:
Accurately log call, including description of issues, required information, and troubleshooting steps.
View all Whiteboards for current issues and outages.
Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
Provide customer with answer/troubleshooting if possible.
Perform testing of new ITS Services.
Special projects as assigned.
Other job-related duties as assigned.
Why work at UNM?
For firsthand information on why UNM is a great place to work and learn, visit UNM Proud to hear directly from University employees, faculty, students, and alumni. In addition to all the University has to offer, you have the added benefit of living in New Mexico, a land rich with art, history, culture, and outdoor activities, all with a very affordable cost of living. For more about life in New Mexico, visit NewMexicoTrue. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Positions
UNM has a number of positions available for staff, faculty, and student employees in various academic fields and levels of experience. Everyone hired into the UNM community serves a vital role in supporting our mission. We’re here to educate and encourage students to develop the values, habits of mind, knowledge, and skills that they need to be enlightened citizens, contribute to the state and national economies, and lead satisfying lives.