Student Support Technician

University of New Mexico

Albuquerque, NM

JOB DETAILS
SKILLS
Administrative Skills, Customer Support/Service, Identify Issues, Online Publications, Problem Solving Skills, Software Testing, Technical Analysis, Technical Support, Technical Writing, Website Management
LOCATION
Albuquerque, NM
POSTED
30+ days ago

WE ARE ACCEPTING BOTH WORK STUDY AND NON WORK STUDY APPLICANTS

This Student Support Technician provides tier 1 customer support for one or more of the following applications: Opinion Course Evaluations and Qualtrics.

Support is provided by phone or email with assistance from a Technical Analyst.

II. The studentsupport technician will also create documentation, update web-pages, communicate technical details to customers, assist with projects, software testing, and will work alongside a team of 2-3 other support personnel.

Position is hybrid with mostly off-site work though some in-office commitments are expected. Office hours are 8:00 AM - 5:00 PM Monday through Friday. Occasional weekend or off-hours work is required. Applicants are expected to be able to work the full 28 hours available for student staff.

Duties and Responsibilities:

  1. Review technical documentation to support Course Feedback, Esurvey, and/or TestScoring faculty and students.
  2. Work through email or phone with faculty staff and students using our services.
  3. Provide reliable and accurate technical support for students, faculty, department chairs, and administrators.
  4. Learn and work with UNMs Qualtrics Evaluation KIT, Esurvey, Opinion, and/or Scantron applications.
  5. Help troubleshoot and resolve technical issues from these four services.
  6. Support the administration of campus-wide elections.

About the Company

U

University of New Mexico

Why work at UNM?


For firsthand information on why UNM is a great place to work and learn, visit UNM Proud to hear directly from University employees, faculty, students, and alumni. In addition to all the University has to offer, you have the added benefit of living in New Mexico, a land rich with art, history, culture, and outdoor activities, all with a very affordable cost of living. For more about life in New Mexico, visit NewMexicoTrue. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.


Positions


UNM has a number of positions available for staff, faculty, and student employees in various academic fields and levels of experience. Everyone hired into the UNM community serves a vital role in supporting our mission. We’re here to educate and encourage students to develop the values, habits of mind, knowledge, and skills that they need to be enlightened citizens, contribute to the state and national economies, and lead satisfying lives.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Education
FOUNDED
1889
WEBSITE
http://www.unm.edu/