Student Worker: Clerical Assistant

Student Worker: Clerical Assistant

General Description

The team of student workers provides support to run the daily operations of the Admissions Office. The primary way in which they offer support is by providing event support when guests attend recruitment events on campus. The student worker also provides secondary support to the main Admissions Office where guests check in for their campus visits. Lastly, student workers occasionally provide support by entering all prospective student data into the campus database for Admissions Staff to use during the recruitment process.

Specific Responsibilities

85% Event and Campus Visit Support

• Greet and register visitors, and issue any required identification badges, parking information, and visit schedule.
• Prepare for tours by putting together tour items such as draw string bags, and program folders.
• Escort individuals or groups around campus, on campus tours, or through places of interest.
• Provide directions and other pertinent information to visitors.
• Distribute brochures, program information, and explain admission and registration processes and operations.
• Support admissions office with on-campus events.
• Be service orientated by actively looking for ways to help staff and visitors.
• Operate campus telephone line to answer, screen, or forward calls, this includes: providing information, taking messages, or scheduling appointments.

10% Front Office Support

• Greet visitors entering the office, determine nature and purpose of visit, and direct or escort the visitors to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Maintain storage areas
• Perform the process of opening and closing the office when needed

5% Data Entry

• Receive, verify, and process all pieces of the application file, including but not limited to the application for admission, character recommendation, high school transcript, college transcript, and ACT/SAT score in database.
• Receive, verify, and process all prospective student inquires.
• Enter prospective student data from info cards obtained through various on and off campus events.
• Load batch lists into database.
• Execute all of Admissions data entry, daily and event based recruitment mailings, and daily recruitment correspondence including daily tracker actions.
• Create/edit all student records in the database for both candidates and applicants, ensuring complete biographical and mailing data in each student record.
• Present completed applicant files to the Admissions Counselor for review and acceptance
• Receive, verify, and process all pieces submitted by accepted applicants, including but not limited to the immunization forms and final high school transcripts
• At all times and in all situations, represent CU and the Admissions Department in a professional and friendly manner

Minimum Qualifications

• A high school diploma or equivalent is required.
• Experience in an office setting preferred.
• Must be a current student at Cleary University and be in good standing with the university.

Knowledge, Skills, and Abilities:

• Ability to relate well with different people in a variety of situations
• Excellent communication skills
• Ability to communicate effectively with other offices on campus
• Thoroughly understands the admissions strategy and procedures
• Ability to use computers and basic programs (campus database, e-mail, Microsoft Office, internet etc.)
• Ability to be self-motivated and self-managed to meet deadlines
• Ability to plan and execute duties with attention to detail
• Ability to problem-solve and make reasoned decisions
• Be able to meet deadlines, be flexible, and most of all be team-oriented
• Knowledgeable about basic university policies in the areas of housing, financial aid, parking, and academic programs
• Ability to work independently and adapt to a variety of roles and environments
• Ability to work in a fast-paced environment with multiple demands
• Ability to work with a team of admissions personnel in an office setting
• Have critical thinking ability by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Providing information to supervisors, co-workers, and other admissions staff by telephone, in written form, email, or in person.