Student Worker: ITSM TEC-E

Posting Information

Posting Information

Position Title Student Worker: ITSM TEC-E Job Duties

Assists with and supports customer inquiries related to IT Service Management (ITSM) processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow. The position involves hands-on training to develop skills necessary for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation. Responsibilities include troubleshooting user issues within ServiceNow, configuring platform features, and ensuring effective utilization of ITSM tools to meet organizational needs.

Campus Locations Multiple Sites Nature of Position Part Time; # hours per week If Part Time, list Working Hours Salary $9.33 p/hr. Open Date 07/13/2026 Close Date Open Until Filled Yes Special Instructions Summary

Required knowledge and skills:

• The ability to learn technology skills, customer service skills and maintain confidentiality.
• Must be able to display a professional appearance and work with the public.

Qualifications

The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes.

We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.

Qualifications

Required knowledge and skills

• The ability to learn technology skills, customer service skills, and maintain confidentiality.
• Must be able to display a professional appearance and work with the public.

Required experience

• No required job experience

Required educational background

Must be enrolled in at least one credit hour at Butler Community College.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you enrolled in at least one credit hour at Butler Community College?
• Yes
• No
• No, but I will be enrolled next semester.

Applicant Document

Required Documents

Optional Documents

• Resume/CV
• Cover Letter
• Letter of Recommendation 1