Are you a results-driven leader with a passion for aesthetics, sales, and creating exceptional guest experiences?
Chapter Aesthetic Studio is seeking a driven, guest-focused Studio Manager to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our New Hartford location. This role combines hands-on sales leadership with operational oversight, partnering closely with the Managing Clinical Director (MCD) to drive business results, optimize studio performance, and support a seamless guest journey from consultation through retention.
Job Type: Full-TimeSalary: $70K+ depending on experience, plus expanded earning potential through monthly incentive pay
Why Chapter Aesthetic Studio is the next step in your career:
- Competitive pay with monthly bonus incentives
- Predictable schedule—no overnights or holiday shifts
- Travel support and mileage reimbursement
- Access to advanced treatments and cutting-edge technologies
- Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
- Employee discounts on services and retail products
- Collaborative, mission-driven culture focused on results and growth
What You’ll Do
Drive Revenue & Sales Performance
- Drive studio revenue growth and achieve sales and profitability goals
- Lead consultative guest experiences in partnership with the MCD, including scans, needs assessments, and treatment recommendations
- Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
- Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
- Execute strategies that increase guest retention, rebooking, and lifetime value
Lead & Develop a High-Performing Team
- Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
- Provide ongoing feedback, accountability, and recognition tied to studio performance goals
- Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
- Lead daily huddles and team meetings to align priorities and drive execution
Deliver an Exceptional Guest Experience
- Ensure a seamless, personalized guest experience from consultation through follow-up care
- Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
- Resolve guest concerns with empathy and professionalism to build loyalty and trust
- Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness
Oversee Operations & Studio Performance
- Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
- Partner with the MCD to align staffing and treatment capacity with business demand
- Monitor financial performance and key operational metrics to support studio profitability
- Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed
What We’re Looking For
- 3–5+ years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
- Proven success driving revenue growth and leading high-performing teams
- Strong consultative sales and relationship-building skills
- Excellent communication, leadership, and organizational abilities
- Experience with CRM systems, scheduling, and operational management preferred
- Passion for aesthetics, wellness, and delivering exceptional guest experiences
About Chapter Aesthetic Studio
Chapter Aesthetic Studio is a premier destination where medical expertise meets modern beauty. As part of TAG – The Aspen Group – we are redefining the guest experience: making confidence accessible, care personalized and results remarkable.
Ready to lead a team that changes lives through confidence?
Apply now and start your best Chapter yet.
TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.
TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary: $70K+ depending on experience, plus expanded earning potential through monthly incentive pay