Studio Manager (Retail) - Miami Beach

• Lead, inspire, and develop the studio team to consistently deliver exceptional client experiences and exceed commercial goals.
• Conduct daily morning chat-ins focused on sales performance, business priorities, and team motivation.
• Foster a culture of accountability, collaboration, professionalism, and elevated service standards.
• Partner closely with Trade & Interior Design teams to support client relationships and maximize business opportunities.
• Ensure opening and closing procedures are executed to company standards, including nightly and end of week business recaps.
• Analyze business trends, product performance, and client behaviors to identify opportunities for revenue growth.
• Maintain ownership of daily, weekly, and monthly financial targets while accurately reporting performance metrics to leadership teams.
• Cultivate long-term client relationships that generate repeat business, brand loyalty, and referrals.
• Maintain strong product knowledge across furniture, lighting, textiles, accessories, and custom offerings to confidently guide purchasing decisions.
• Partner with SGM to execute initiatives that increase studio traffic, conversion, and average order value.
• Support members with order placement, tracking, returns, and post-sale service while maintaining a seamless experience.
• Build meaningful relationships with local designers, trade professionals, and high-value clientele within the Miami market.
• Oversee day-to-day operations of the studio, ensuring that all operational standards are consistently maintained.
• Maintain exceptional visual and housekeeping standards throughout both the sales floor and back-of-house spaces.
• Execute and oversee monthly inventory counts and stock accuracy processes.
• Manage inventory replenishment, shipment processing, and organization of stock areas.
• Partner with the UK-based Visual Manager to provide weekly studio updates and maintain alignment.
• Execute floor moves, refreshes and seasonal product launches with creativity and attention to detail.
• Maintain awareness of product performance and client feedback to support merchandising strategies and assortment planning.

Requirements...

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the studio to other parts of the House.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick days, personal days + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.