Studio Sales Manager

Job Summary: Our Fargo studio is growing, and we are adding a Studio Sales Manager to help support our guest experience team. Thispositionis responsible fordrivingstudio revenue performanceandleading a high-performing salesteam. This is a hands-on leadershiprole that includes direct involvement of the guestjourneyplaying a pivotal role in guest consultationsby performing scans and needsassessments andearning a “yes” from the guest during a visit. 

This roleoperatesin close partnership with the Studio Director, who leads overall budget achievement and holds ultimate responsibility for Studio performance. The Studio Sales Manageris accountable for the sales performance of the Guest Service Sales Specialists, ensuring alignment betweensales executionresulting inpackage sales, membership conversion, and financingapplications. 

Job Type: Full-Time

Salary: $55K+ depending on experience - plus eligibility for monthly incentive pay

SalesResponsibilities

• Promote long-term guest satisfaction and engagement that results in studio success through driving package sales, membership conversion, and Yes Today. 

• Support Studio Director with outreach efforts tolapsedguests, promotional opportunities, outstanding membership credits, etc.

• Work in partnership with the Studio Director toidentifyunderperformingmetrics and develop strategies that drive top-line sales growth

• Work with Studio Director and Operations Manager to createin-studio promotions tosellthrough overstocked items, products close to expiry, etc. 

• Coordinate sales and product training efforts to support improved team performance 

• Create internal contests to drive team results

• Manage Alle to mine for guest recall or promotional opportunities that drive topline sales 

• Manage the Wendy column to ensureitis always readily available. 

• Appointment book oversight – mining for efficiencies, opportunities, etc.

EventingResponsibilities

• Plan and execute in-studio events that deliver on ideal guest outcomes and sales goals

• Drive RSVP’s and attendance

• Collaboratewith Studio Director and Operations Manager tocreate experience stations, effective sales verbiage,B&A’s,etc. 

• Initiate business to business relationships and co-events

Guest ExperienceResponsibilities

• Create quarterly Guest Care Coordinator schedule under the direction and approval of the Studio Director

• Support exceptional guest experience bycoaching and developing Guest Care Coordinators to proper CARES execution,initiatingstudio tours, allowing new guests to feel welcomed and comfortable in the studio

• Perform consults, skin analysis, and effective needs assessments 

• Perform strong hand-offs with clinical providers to ensure seamless communication on findings,guest goals, and latent needs

GuestFinancingResponsibilities

• Treat sheet distribution includes introduction to payment optionsand engagement in QR Code

• Partner with clinical providersin treatment roomsto effectively explain payment plans to drive guest engagement and superior studio performance

• Own guest service introduction to financing,pre-appointment financing links,appropriate verbiage, and effective explanation of benefits and financial breakdown

Team Leadership and Development

• Daily leadership,oversight, and developmentof Guest Care Coordinators

• Execute monthly 1:1’s in partnership with Studio Director

• Recruit, train, and develop high performing team focused on sales excellenceand guest experience

• Foster a positive, accountable, and results-driventeam culture

• Address performance gaps proactively while recognizing and developing top talent