Subaru Service Advisor

• Be prepared to greet customers and begin service promptly at 7:30 AM.
• Perform a thorough walk-around inspection of every customer vehicle during write-up.
• Ensure all overnight and early morning drop-off vehicles are written up and parked before the service doors open whenever possible. If not completed, prioritize customers waiting in the service drive before processing drop-offs.
• Obtain customer signatures on all digital repair orders when the customer is present.
• Review each vehicle's complete service history and warranty coverage before preparing repair orders.
• Present alignment inspection results and recommendations to every customer.
• Review manufacturer-recommended maintenance based on vehicle mileage and educate customers on needed services.
• Complete all required Subaru web-based and instructor-led training programs.
• Remain readily available to assist customers and answer incoming phone calls throughout the day.
• Contact all special-order parts customers within 24 hours of parts arrival by phone and, when available, by email and text message.
• Verify and update customer contact information, including phone number, email address, and mailing address, at every visit.
• Coordinate with technicians and the Parts Department to ensure timely and accurate repairs.
• Maintain accurate documentation and communicate repair progress to customers.
• Deliver an exceptional customer experience that builds long-term loyalty and retention.

• Minimum 2 years of automotive dealership Service Advisor experience.
• Experience using dealership management systems (DMS) such as CDK, Reynolds & Reynolds, Dealertrack, or similar.
• Subaru experience is strongly preferred.
• Valid driver's license with a clean driving record.
• Excellent communication, organizational, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and perform in a fast-paced dealership environment.
• Team-oriented, dependable, and committed to providing exceptional customer care.
• Professional appearance and organized work habits.
• Must comply with all company policies and immediately report workplace incidents or accidents to management.

• Competitive hourly pay based on experience.
• Ongoing monthly bonus opportunities.
• Commission opportunities.
• Paid vacation and holidays.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Employee discounts on vehicles, parts, and service.
• Paid Subaru factory training and career development opportunities.
  

Charles Secor Jr. has always had a love for the automotive industry and how it operated. His passion for the industry transformed into partnering with Virginia Secor his mother and owning a small lot of in the Town Hill section of Route 1. From there we started to evolve by adopting other dealership brands which include SAAB in 1976, Volvo in 1992, Subaru in 1995, and finally Lotus in 2013. We provide high quality new and used vehicles ready for you. Our service center and body shop will tend to all your vehicles needs. As well as our amazing customer service provided throughout all of our departments. Secor Auto has proudly served Eastern Connecticut for over 50 years and counting.