Subject Matter Expert (Seasonal) ($16.81 + $5.09 HWB/hr)

JOB TITLE:                        Subject Matter Expert (Seasonal) ($16.81 + $5.09 HWB/hr)

DEPARTMENT:                 Operations         

REPORTS TO:                    Supervisor

FLSA STATUS:                   Non-Exempt                                             

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 

OVERVIEW:

The seasonal Subject Matter Expert position is responsible for contact center, client contract operations.   This position requires strong customer service and communication skills as well as an individual with flexibility to work variable hours, including evenings, and overtime.  This is a work from center position that will include some work from home opportunities on a rotating basis.

ESSENTIAL FUNCTIONS:

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. 
• Well versed in computer usage, including MS Office applications. 
• Answers questions on process and coaches others on proper process. 
• Handles customer escalations as needed. 
• Communicates with representatives to inform of program changes and updates. 
• May be required to take phone calls up to 100% of the time. 
• Regular and consistent attendance is an essential function of the job. 

SUPERVISORY RESPONSIBILITY:

No supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:

This position requires full, flexible availability including evenings and weekends as needed.

LOCATION: 

Work from the facility with opportunities to work from home on a rotating basis.

QUALIFICATIONS:  

• Strong written and oral communication skills. 
• Ability to prioritize and maintain confidentiality. 
• Strong customer-service orientation.
• High School Diploma or equivalent required. 
• Must be 18 years of age or older. 

OTHER DUTIES: 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY: 

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  
 

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER