Administrative Skills, Claims Processing, Coaching, Communication Skills, Data Entry, Detail Oriented, Documentation, Establish Priorities, High School Diploma, Insurance, Legal, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Presentation/Verbal Skills, Regulatory Compliance, Subrogation, Writing Skills
Subrogation Support Representative
Pay Range: $15.25/hour-$20.00/hour
Position Purpose: The Subrogation Support Representative provides essential operational assistance to the Subrogation Department, its clients, and consumers under direct supervision. This role involves processing information in compliance with laws, regulations, and client guidelines to ensure appropriate actions on behalf of consumers and accurate communication with clients and internal departments. This position is hybrid at our Bloomington, IL office.
Essential Functions and Responsibilities:
- Set up and maintain subrogation files, ensuring all required documentation is accurately recorded.
- Process inbound correspondence by indexing and determining appropriate actions.
- Retrieve necessary documentation directly from client systems.
- Accurately enter data for new file placements.
- Process and update claims as needed.
- Apply knowledge of Afni and client-specific guidelines to make informed decisions and exercise sound judgment in all tasks.
- Respond promptly and effectively to internal collector or coach requests.
- Utilize all relevant software and division-specific applications to track and record customer/client activities efficiently and accurately.
Minimum Job Requirements:
- High school diploma or GED required; some college coursework preferred.
- Prior administrative experience, especially in insurance or legal industries, is a plus.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with claims systems like E-Subro Hub is preferred.
- Strong verbal and written communication skills.
- Ability to prioritize and multitask with excellent attention to detail.
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AFNI
We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations.
Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.
In short, we make it happen, one contact at a time. To us, it’s not just a job; it's who we are.