Primary Skills: Order Management (advanced), Subscription Management (intermediate), Customer Service (intermediate), Data Entry (advanced), ERP/CRM(intermediate)
Contract Type: W2
Duration: 12 Months
Location: Westminster, CO (#LI - Remote)
Pay Range: $29/hr - $34/hr
#LP
Job Summary: This role is responsible for the smooth operational execution of subscription programs in North America. You will collaborate with various internal teams to ensure accurate and efficient processing of orders, customer requests, and licensing activities. Your focus will be on delivering a positive experience for both internal stakeholders and the dealer network.
Key Responsibilities:
- Manage daily operations for subscription programs.
- Validate customer and quote information, resolving discrepancies with dealers.
- Assist in resolving billing and account issues impacting fulfillment.
- Coordinate hardware shipments and order fulfillment with warehouse operations.
- Provide subscription administration support, including licensing and documentation.
Must-Have Skills:
- Exceptional attention to detail and organizational abilities.
- Strong communication and interpersonal skills.
- Customer-focused problem-solving capabilities.
Experience in a technology or software-based business is preferred.
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