Summary DescriptionPerforms a variety of advanced technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned departments.Supervision Received and ExercisedReceives limited direction from the appropriate supervisor; refers only unusual decisions to the supervisor. May provide technical and functional direction to assigned student workers.Representative DutiesInstalls, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.Works with vendors on projects and issues related to telecommunications and computer systems.Documents networks, equipment inventories, software inventories, and repairs.Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; such as maintaining call tree schedules and telecommunication user accounts; may install wire/cabling in ceilings and walls.Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, the District, and college personnel to develop and implement security standards.Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.Provides training to end users on the proper use of technology equipment and information security.Performs software updates and upgrades.May assist the departmental manager with the technology budget for computer equipment, software acquisitions and support; requests quotes and orders from vendors for equipment and software.Assists administrators and staff with a variety of technical issues.Collaborates with District and college personnel in the design and development of system configurations and software.Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.Refers more complicated issues to higher‑level staff; works collaboratively and, in a training capacity, assists Senior Technology Support Specialists to complete projects and tasks.May provide guidance, training, and instruction to lower‑level technology staff.Stays current on relevant technology changes.Performs other duties related to the primary duties.Core CompetenciesMathematical FacilityPerforms operations involving counting, adding, subtracting, multiplication and division.Follows multi‑step computational procedures and applies formulas.Applies basic algebraic or geometric reasoning and problem solving.Recognizes approaches and algorithms for finding real world computational solutions.Computes and interprets descriptive statistics.Critical ThinkingAnalytically and logically evaluates information to resolve problems.Follows guide, SOP or other step by step procedures for locating the source of a problem and fixing it.May detect ambiguous, incomplete, or conflicting information or instructions.Attention to DetailFocuses on the details of work content.Shows care and thoroughness in adhering to process and procedures that assure quality.Applies knowledge and skill in recognizing and evaluating details of work.Applies skilled final touches on products.Analyzing and Interpreting DataApplies sorting, coding and categorizing rules.Analyzes data.Reads reports.Draws meaning and conclusions from quantitative and/or qualitative data.Professional Integrity and EthicsFollows a clear‑cut set of rules.Understands practical necessity of rules and ethical guidelines.Shows consistency in behavior and judgement over a long term and varied situations.Legal and Regulatory NavigationUnderstanding, interpreting, and ensuring compliance with laws and regulations.Locates, understands, or provides factual regulator information.Works within the bounds and limits of what is permissible.Using TechnologyWorks with electronic hardware and software applications.Uses basic features and functions of software and hardware.Experiments and finds novel uses for standard features and functions.Adds, improves, modifies, or develops features and functionality.AdaptabilityResponds positively to change and modifies behavior as the situation requires.Accepts and adjusts to changes and the unfamiliar.InnovationImagines and devises new and better ways of doing things.Fixes what is broken; finds solutions and fixes with resources at hand.Finds new approaches to performing familiar tasks.Creates and invents new ideas; envisions the unexpected, unexplored, untried.ListeningComprehends and verbalizes instructions and orally presented information.Recalls or retrieves key points in a conversation.Listens actively by rephrasing others' input cogently and accurately.Professional and Technical ExpertiseApplies technical subject matter to the job.Knows the rudimentary concepts of performing the essential technical operations.Possesses recognized expertise outside of the organization.Self‑ManagementFollows through on instructions and assignments.Is self‑directed and self‑monitored in commitments and accomplishments.Redefines or reprioritizes activities within scope of responsibility.Valuing DiversityShows acceptance of individual differences.Welcomes input and inclusion of others who may be different from oneself.Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination.Education and TrainingAn Associate's degree with major course work in computer science or a related field.ExperienceThree (3) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training.Equivalency ProvisionIn the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and five (5) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying.EnvironmentWork is performed primarily indoors with travel to various locations to provide user support and attend meetings.PhysicalPrimary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.VisionSee in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.HearingHear in the normal audio range with or without correction.Pre‑Employment RequirementsThe person selected for hire will be required to complete the following pre‑employment requirements:Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live‑scan services to be borne by candidate.Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement).Tuberculosis (TB) risk assessment.Other pre‑employment requirements may be required depending on the position (e.g., certifications or licenses; see job posting qualifications section for details).Successful completion of all pre‑employment requirements is mandatory to be eligible for employment.#J-18808-Ljbffr