Success Manager

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Description

Supports ~30 physician offices across Southwest Connecticut and the Hudson Valley (NY). Candidate can be based in Fairfield County (CT) or Westchester County (NY).

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of exceeding performance targets. Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.

This role requires regular travel within a defined territory and is best suited for individuals who thrive in externally facing, high accountability environments. While there is no typical week, the schedule generally includes travel Tuesday through Thursday to visit practices and engage with affiliates (with occasional overnight stays, depending on the territory), and remote work on Mondays and Fridays focused on meetings and proactive territory management. The role also includes regular evening commitments, such as affiliate dinners.

Key Responsibilities

• Build & Deepen Trusted Physician Relationships: Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement.
• Act as a Consultative Business Advisor: Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance-without direct authority.
• Drive Measurable Practice Growth: Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue.
• Provide VIP-Level Service: Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources.
• Lead Onboarding & Ongoing Expansion: Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices.
• Maintain Proactive, High-Impact Engagement: Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
• Own Territory Performance & Outcomes: Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships.
• Operate with Discipline & Accountability: Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.

Key Competencies

• Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
• Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
• Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
• Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
• Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Requirements

Minimum Qualifications

• 3+ years of experience in sales, account management, operations, or revenue focused customer success
• Experience meeting and exceeding performance metrics or targets
• Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred
• Ability and willingness to travel regularly within assigned territory

Preferred Qualifications

• Experience managing complex, multi account portfolios
• Background in B2B, services, or subscription based growth environments
• Healthcare experience, especially primary care

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.