SuccessFactors Admin & BSA

MetaOption, LLC

Sunnyvale, CA

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JOB DETAILS

SKILLS

Acceptance Testing, Aerospace and Defense, Application Programming Interface (API), Atlassian JIRA, Audit Metrics, Biotech and Pharmaceutical, Business Support, Content Development, Customer/Client Research, Data Analysis, Debugging Skills, Detail Oriented, Documentation, Finance, Functional Requirements Document (FRD), Government, GxP, Healthcare, ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Information Systems/Technology IS/IT Administration, Internal Audit, Leadership, Legal, LinkedIn, Microsoft Windows Azure, OSHA, Onboarding, Pattern Analysis, Process Improvement, Product Requirements Document (PRD), Production Support, Regression Testing, Reporting Dashboards, Requirements Management, Root Cause Analysis, SAP, SAP Administration, SAP BusinessObjects Business Intelligence (BI), SCORM (Shareable Content Object Reference Model), Sarbanes-Oxley Act (SOX), Secure/SSH File Transfer Protocol (SFTP), Security Assertion Markup Language (SAML), ServiceNow, Single Sign-On (SSO), Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Systems Administration/Management, Tableau, Test Plan/Schedule, Test Scripts, Training/Teaching

LOCATION

Sunnyvale, CA

POSTED

21 days ago

SuccessFactors Admin & BSA
Contract/possibility for conversions: Maybe
Onsite/Hybrid/Remote: onsite in Sunnyvale, CA (1 to 2 days onsite & rest remote)
Only Locals/Nonlocals: Locals

We need a hands-on SuccessFactors LMS IT Admin who has actually debugged issues, configured the system, and handled tickets.

Looking for a hands-on SuccessFactors LMS Admin (IT-side BSA) who can handle LMS tickets, configure the system, build reports (PRD/Plateau), and improve processes. Not a ServiceNow or generic SAP role.
This is a SuccessFactors LMS Admin + IT-side BSA (Hands-on role)
à50% Production Support (tickets, debugging)
à50% Configuration + Process Improvement (no heavy coding)
Handle ~900 LMS tickets/year, Debug issues like: Curriculum issues + AICC content problems + Config vs integration issues
And later Decide: Is this IT issue or business issue? (Not just closing tickets — analyzing patterns & reducing tickets)
Will also be Configure LMS modules (NOT heavy customization)
Building custom Reports (PRD, Plateau) (MUST)
MUST HAVE
SAP SuccessFactors (LMS module) ← NON-NEGOTIABLE
Hands-on LMS configuration + admin (IT side)
Experience handling: LMS tickets + Debugging issues (AICC, curriculum, config)
PRD Reports
Plateau Reporting
Candidate with Minimum 6–7 years experience
Needs someone who can jump in Day 1 and start fixing things

Top Skills: SAP SuccessFactors support, LMS admin, configurations ; Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform). Experience with Jira/Confluence . Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government). SAP SuccessFactors Learning Certification.

Key Responsibilities
1. Deep LMS Administration, Configuration & Support (Primary Focus)
• Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
• Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
• Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
• Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
• Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
• Perform learning history corrections following documented SOPs and governance rules.

2. Compliance, Audit, and Governance
• Maintain audit ready learning records and generate evidence packages as needed.
• Implement and enforce governance around user access, data retention, domain structures, and naming conventions.
• Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.

3. Reporting, Analytics & Data Quality
• Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports.
• Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team.
• Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls.
• Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.

4. Integrations & Technical Enablement
• Understanding of SAP BTP integration
• Support and troubleshoot integrations between SF Learning and content vendors (LinkedIn Learning, Skillsoft, Precipio, OpenSesame, Coursera).
• Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution.
• Support SSO and identity management integrations (Okta / Azure AD through SAML).
• Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.

5. Business Analysis & Stakeholder Partnership
• Work with Learning BUs to translate business needs into scalable LMS configurations.
• Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs.
• Lead UAT cycles, create test scripts, manage test execution, and document results.
• Provide training and enablement to internal administrators and SMEs.
Required Qualifications
Must Have (Non Negotiable)
• 5+ years of deep, hands on experience administering SAP SuccessFactors Learning (LMS).
• Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar).
• Advanced expertise in:
o LMS security model (domains, roles, assignment profiles)
o SCORM/xAPI/AICC content debugging and tracking
o Learning history corrections and data governance
• Strong troubleshooting abilities, especially around:
o Content launch/tracking
o User assignments
o Connector/SFTP/AICC issues
o Integrations and sync errors
• Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center).
• Exceptional documentation skills and strong attention to detail—critical for audit readiness.
Preferred Qualifications
• Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform).
• Familiarity with ITIL processes (incident/change/CMDB).
• Experience with Jira/Confluence .
• Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government).
• SAP SuccessFactors Learning Certification.

About the Company

MetaOption, LLC

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