SUD Access Specialist (On-Call) - Pomona Adult DMH

HealthRIGHT 360 gives hope builds health and changes lives for people in need by providing comprehensive integrated compassionate care that includes primary medical care mental health services and substance use disorder treatment.

This is a union eligible position.

JOB SUMMARY

The On-Call SUD Access Specialist is a registered substance use disorder professional in California. Their role involves facilitating referrals and access to treatment for the community. They provide screening referrals and follow-up services to enhance clients self-efficacy self-advocacy basic life skills coping strategies and self-management of biopsychosocial needs. Additionally, they coordinate and track service delivery status in the EHR system. The Access Specialist collaborates with the multidisciplinary team to ensure efficient and timely access to services across sites following HealthRIGHT 360s philosophy, goals, policies, mission, and vision. Services are primarily provided via telephone but may also include outpatient office or residential.

This is an On-Call position.

KEY RESPONSIBILITIES

Direct Service

• Respond to all phone, web, and walk-in inquiries about all programs offered across campus as well as programs offered at other locations.
• Collaborate with community agencies to ensure access to treatment.
• Complete brief screenings to ensure candidate is referred to appropriate care.
• Verify insurance and other eligibility for all prospective clients.
• Track and document pre-admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
• Manage waitlists across multiple programs.
• Maintain program trackers by inputting all internal and external referrals, verifying and tracking eligibility, and scheduling appointments.
• Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
• Complete and monitor daily calls and access logs per funder requirements.
• Provide live coverage of phone lines during business hours to provide appointments and referrals.
• Maintain frequent communication with the treatment team and engage in regular consultations.

Administrative Duties

• Write and complete all progress notes within 72 hours of service delivery.
• Ensure that all documentation is in compliance with program requirements and with regulatory standards and agency policies.
• Attend meetings and development opportunities for staff.
• Participate in training opportunities and complete assigned training in a timely manner.
• Read and respond to emails in a timely manner.
• Arrange work schedule according to the program needs, which may include working on evenings and/or weekends.
• And perform other duties as assigned.

QUALIFICATIONS

• Education: High school diploma or equivalent required. Higher education preferred.
• Certification or Licensure: Valid registration with a California certifying agency such as CAADE, CADTP, CCAPP.
• Possess current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Possess a valid California drivers license and access to registered and insured transportation.
• Experience: Experience working with clients experiencing acute withdrawal from substances.
• Two years experience in the human services field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred.
• Two years experience with Los Angeles County Department of Mental Health policy and procedures preferred.
• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.