Business Object Notation (BON), Customer Support/Service, Event Management, Facilities Management, Food Services, Information Technology & Information Systems, Logistics, Microsoft Excel, Microsoft Office, Microsoft Word, Multimedia, On Call, Organizational Skills, Project/Program Coordination, Request for Information (RFI), Support Documentation, Team Lead/Manager
Posting Details
Position Information
Position Title Summer On-Site Manager Posting Number Classification Title Department Conference & Events Salary Range
Position Summary Information
Student Job Type Summer Reports To Aidan Shea Job Description Summary
Stonehills Conference & Event Services Department hosts external guests on campus over the summer. Our student staff plays an integral role in ensuring that our clients receive excellent service during their stay on campus. Student Event Associates will be in constant communication with group coordinators to discuss event details and communicate them to support staff departments (Food Services, Facilities Management, Campus Police, Information Technology, etc.) Student Event Associates will plan and execute event details, check on event venues throughout the day, and provide supervision to groups on campus.
Job Requirements
Duties & Responsibilities:
- Interact professionally with Stonehill staff and summer program coordinators/clients.
- Ensure all spaces are reserved for the client. Confirm venue setups, IT/Media Technology, and Foodservice, Campus Police, and athletic space needs.
- Communicate logistics and needs to Stonehill support staff departments; present planning documents at weekly support staff meetings.
- Check (and re-check) all facilities and residence halls prior to event or group arrival for cleanliness, damage, appropriate setup, and that all documented needs are provided and setup; report any issues to both the Conference & Event Services staff and applicable support staff departments.
- Manage meal/dining schedule and traffic flow in communication with Bon appetit.
- Attend major program events; being visible and providing excellent customer service and support.
- Meet daily with program coordinators to ensure their experience is possible; report and address any feedback on issues/concerns.
- Respond to any reported maintenance and other issues as they arise; report the issue and provide appropriate solution/resolution as applicable.
- As needed, serve in an on-call capacity; assist with last-minute requests.
- Serve as a resource for conference guests by responding to requests for information about Stonehill College and the surrounding area.
Qualifications:
- Able to work flexible schedule, including evenings and weekends.
- The ability to react decisively, and with good judgment to problems.
- Must have endurance, be energetic, and great customer service skills.
- Knowledge of MS Office Suite Programs (Word, Excel, etc.)
- Capable of efficiently communicating with support staff, and other student event managers.
- General filing and organizational skills.
- Previous customer service experience preferred.
- Professional attire required.
Special Instructions to Applicants Hourly Salary 15.00 Hours Contact Name Aidan Shea Contact Email ashea3@stonehill.edu Work Location Alumni Hall 202 Payroll Deduction Grant Deduction
Posting Specific Questions
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