Summer Support - Customer Service

What You’ll Do

• Accurately enter and review customer orders in a custom order‑entry system
• Validate measurements, dimensions, pricing, and specifications prior to production
• Interpret technical drawings and special ordering instructions
• Communicate with customers, sales, and internal manufacturing teams
• Proactively follow up on pending or incomplete orders
• Manage specialty and technical order requirements
• Issue credits and no‑charge orders according to company process
• Follow SOPs, quality standards, and 5S guidelines
• Support business needs, including regular mandatory overtime

What We’re Looking For

• Self‑starter who works independently and takes ownership of results
• High attention to detail—accuracy is critical
• Comfortable working with measurements, dimensions, and specifications
• Call‑center or customer‑facing experience in manufacturing, medical, or financial services
• Strong data entry and computer skills (Word, Excel, CRM/order systems)
• Clear written and verbal communication skills
• Ability to meet productivity standards (typing and 10‑key experience preferred)

Required Qualifications

• High school diploma or GED
• Minimum of 2 years of data entry, office or call center customer service experience
• Proficiency with MS office Products including Word, Excel, PowerPoint and Outlook and order entry systems
• Solid computer work experience with PC or Web based CRM applications and databases
• Customer facing communication experience
• Strong data entry proficiency typing 40 WPM,  10-key 8,000 KPM

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Flexible spending account
• Life insurance
• Paid time off