Supervising Revenue Recovery Officer
Salary
$60,569.60 - $85,446.40 Annually
Location
Throughout San Bernardino County, CA
Job Type
Full-time
Job Number
26-19795-01
Department
Multiple County Departments
Opening Date
09/19/2026
Closing Date
10/2/2026 5:00 PM Pacific
FLSA
Exempt
The Job
San Bernardino County is recruiting for Supervising Revenue Recovery Officers who supervise, assign, and coordinate the work of Revenue Recovery Officers and support staff; participate in hiring and disciplinary actions; perform and train staff on a variety of collection activities that include resolving complex collection cases, complying with legal codes, securing payment agreements, appearing in court, and seizing unsecured property.
A current vacancy exists at the San Bernardino County Fire Protection District. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.
For more detailed information, refer to the Supervising Revenue Recovery Officer job description.
EXCELLENT BENEFITS
To review job-specific benefits, refer to: Summary of Benefits and Memorandum of Understanding (MOU).
The eligible list established by this recruitment may also be used to fill vacancies in the San Bernardino County Fire Protection District. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.
The San Bernardino County Fire Protection District is a separate entity from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan.
The salary for San Bernardino County Fire Protection District (Supervising Revenue Recovery Officer (Fire) is $29.61- $41.88 hourly (range N31)). For additional details, refer to the Fire Auxiliary Services Unit MOU and Benefits Summary.
CONDITIONS OF EMPLOYMENT
Travel: A valid California Class C Driver License may be required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained.
Pre-Employment Process: A successful background check, including credit, is required prior to assignment.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
CANDIDATES MUST MEET ONE OF THE FOLLOWING OPTION REQUIREMENTS:
OPTION 1
Must possess three (3) years of full-time experience collecting on a large caseload of delinquent accounts for a governmental or third-party collection agency or closely related environment. Primary duties MUST include full-time responsibility initiating and receiving collection calls; investigating financial information to determine debtors ability to pay; applying skip tracing techniques; and recommending and expediting legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans.
OPTION 2
Must possess two (2) years of experience as a Revenue Recovery Officer II with San Bernardino County.
SUBSTITUTION
Fifteen (15) semester (23 quarter) units of completed college coursework in business administration or closely related field may substitute for one (1) year of the required experience under option 1. (Transcripts MUST be attached if no conferred/awarded degree in related field.)
IMPORTANT NOTES:
All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.
EDUCATION
(Substitution)
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) For education evaluation services, refer to Naces.
Desired Qualifications
Lead or supervisory experience is highly desired.
The ideal candidate's background includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, legal codes, court procedures, precedents, current laws, and governmental regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt).
The ideal candidate will also have lead experience collecting bad debt for a government agency that includes working over 100 delinquent accounts daily, thorough knowledge of collection techniques, the ability to understand and interpret court orders and laws governing collection practices, strong written communication skills, and experience using Word and/or Excel to compose instructions, procedures, and correspondence.
The ideal candidates background for the Auditor-Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection and substantial experience in determining appropriate course of action in case management is highly desired.
The ideal candidates background for Arrowhead Regional Medical Center includes practical knowledge with health insurance billing forms, utilization review, governmental and health plan billing requirements and reimbursement methodologies. Additionally, experience with various insurance payors including Commercial, Managed Care, Workers Compensation, Medicare, and Medi-cal is also highly desired.
The ideal candidates background for San Bernardino County Fire Protection District includes knowledge of ambulance billing practices, including familiarity with EMS billing workflows, patient account management, insurance verification, and regulatory requirements related to Medicare, Medi-Cal, and private insurance reimbursement. Experience applying these practices within a public agency or fire district environment is highly desirable.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, October 02, 2026.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you require technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy. (All Veterans Preference documentation (originals not required) must be submitted within 48 hours of submitting your application.)
For important details about the employment and application process, including helpful tips, review the links below:
Employment Hiring Process Information
SBC LevelUp - The Hiring Journey
Guide to Completing a County Job Application
Supervisory Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
INSTRUCTIONS: The information on the Application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Accurate responses should be provided for each question, and all work experience listed on the Supplemental Questionnaire must also be listed on the Application in order to be evaluated.
(Do not refer to resume as it will NOT be reviewed. All questions should be answered appropriately.)
02
Minimum Requirements: Select the one option that best describes how you meet the minimum qualifications for this position.
03
Qualifying Employer and Type of Debt: Provide the name of the Employer(s) where you acquired your experience collecting debt for a governmental or third party collection agency. Include the type of debt you have experience collecting. If none, indicate "N/A."
Example: San Bernardino County - ATC Revenue Recovery - Restitution, Business and Personal Property Tax San Bernardino County - ARMC - Medical BillsSan Bernardino County Fire - Ambulance, Hazmat
Employer referenced MUST be listed and described in the work experience section of your application.
04
Investigating/Analyzing Delinquent (over 120 days past due) Accounts: Select an option which best describes how often you investigated and analyzed delinquent accounts in order to resolve the debt.
05
Calling on Delinquent Accounts and Demanding Payments: Select an option that describes how often you performed this task.
06
Caseload Size and Collection Target Amount: Select an option which best describes the number of delinquent accounts you worked each day.
07
Clearly describe in detail your experience with investigating/analyzing delinquent accounts, calling for payments on delinquent accounts and include your caseload. Indicate the agency where the experience was obtained and describe your duties and responsibilities. If no experience, indicate "N/A."
Experience referenced MUST be listed and described in the work experience section of your application.
08
Legal Action: Do you have experience commencing and enforcing legal action in the collection of debts?
09
If you indicated Yes to the question above, clearly demonstrate in detail your experience commencing and enforcing legal action in the collection of debts. Be sure to include examples and name of employer. If No, indicate "N/A."
Experience referenced MUST be listed and described in the work experience section of your application.
10
Skip Tracing: Select an option which best describes how often you performed this task.
11
Clearly describe in detail your work experience as it relates to skip tracing duties and responsibilities. Be sure to include the agency where the experience was obtained and utilization of skip tracing tools. If no experience, indicate "N/A."
Experience referenced MUST be listed and described in the work experience section of your application.
12
Lead/Supervision: List your lead/supervisory experience. Include the following (If no experience, indicate "N/A"):
Employer name Your TitleNumber of and Titles of staff led/supervisedResponsibilities and duties performed as a Lead/Supervisor
Example:
San Bernardino County-ATC Revenue Recovery, Revenue Recovery Officer II, supervised the following staff: 5 Revenue Recovery Officers, 2 Office Assistants, oversaw daily tasks of staff, hired, interviewed, and handled disciplinary duties.
Target, lead the following staff: 4 sales associates, participated in interviews and selections, mentored, coached, project lead.
Experience referenced MUST be listed and described in the work experience section of your application.
13
Special Skills: Some departments require expertise or skills in certain areas of collections. To be considered for a special skill, candidates must complete the supplemental question for that skill and the employers referenced in the supplemental question MUST also be listed in the experience section of the application.
14
Special Areas of Experience: Indicate the areas of collections experience you have two (2) or more years of experience. Check all that apply.
15
Clearly describe in detail your collections experience for each area selected above, to include specific duties and tasks performed. Be sure to include the name of your employer(s), dates of employment where you gained the experience, and the title of your position(s). If none, indicate "N/A."
Experience referenced MUST be listed and described in the work experience section of your application.
16
FIRE PROTECTION DISTRICT AVAILABILITY: Please indicate your availability and preference for referral to vacancies in the San Bernardino County Fire Protection District. We recommend that you review the compensation plans and MOUs applicable to these positions. Follow this link for more information.
17
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
18
ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. To access the guide, download the Gmail Filter Setup Instructions (PDF). Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
19
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs
| Location | San Bernardino, CA |
| Salary | $29.61–$41.88 Per Hour |
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