Supervisor, Ambassador Services

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Compensation: $19 per hour

What you get to do:

• Supervise daily wardrobe operations including uniform distribution, ID management, and Ambassador support programs.

• Manage budgets, inventory, and vendor relationships

• Operate register for monetary transactions and follow handling procedures defined by the cash handling policies

• Hemming pants, sewing patches on shirts, alterations as needed

• Laundry to include operation of washers and dryers (linen, rags, uniforms, etc.)

• Administer wardrobe guidelines with current and new Ambassadors

• Maintain daily paperwork and ambassador files

• Interact with guest by greeting them and providing excellent service in an efficient and courteous manner

• Work in a team environment and interact with others in a professional manner

• Lead, coach, and develop the Ambassador Services team, including interviewing, onboarding, and training new hires, while fostering accountability and engagement.

• Maintain positive working relationships with Ambassadors and Leadership across all park departments.

• Perform other duties as assigned based on business needs

What it takes to succeed:

• At least 18 years of age

• Sewing experience preferred

• Proficient in computer software and applications (Microsoft Office)

• Strong communication, leadership, and customer service skills.

• Ability to multi-task in a fast-paced work environment

• Ability to work in a team-oriented environment

• Detail-oriented and self-motivated

• Demonstrate excellent knowledge and role model of SEA safety, guest service, cleanliness, attendance and wardrobe standards.

• Learn and effectively use Point of Sale Systems (payment system)

• Good organizational and writing skills

• Flexibility to work varied shifts, including nights and weekends when needed.

• Ability to work indoors/outdoors in varying conditions and perform physical tasks (walking, bending, lifting, cleaning).

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.