Supervisor, Cage Operations

Skip to main content

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website's server. Each cookie is unique to your web browser. Some information that we collect about you is collected passively through the use of "cookies." Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences. It will contain some anonymous information such as a unique identifier, website's domain name, and some digits and numbers. We may use two types of cookies: (i) Session cookies; and (ii) Persistent Cookies. Session Cookies and Persistent Cookies are categorized as: (a) Strictly Necessary Cookies; (b) Performance and Functional Cookies; (c) Targeting Cookies and (d) Social Media Cookies.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. For example, these cookies let us recognize that you have created an account and have logged into that account. Strictly Necessary Cookies do not store any Personal Information.

Performance & Functional cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. If you do not allow Performance Cookies we will not know when you have visited our site, and we will not be able to monitor its performance. (Examples: monitor website performance and collect anonymous data on how visitors use a website).

Targeting cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Examples include: Criteo, Google.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools. Examples include: Facebook, Instagram, Twitter).

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Do not track signals

Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g., by disabling cookies). Please note that Hard Rock does not collect, and is not aware of third parties that collect, from users of the Website personal information about users' online activities across third party websites.

Clear GIFS, Pixel Tags and other technologies

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. You may view and change your preferences at any time by using the 'Privacy Settings' link found in the footer of our website. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third party analytics and tracking

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies, tracking pixels and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us at dataprotection@shrss.com.

Read Full Privacy Message

Decline

Accept Cookies

Sign In

Search for JobsStay Connected

Supervisor, Cage Operations page is loaded

Supervisor, Cage Operations

Apply

locationsHard Rock Casino Cincinnati

time typeFull time

posted onPosted 2 Days Ago

time left to applyEnd Date: December 31, 2026 (30+ days left to apply)

job requisition idR5002

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Responsibilities:

Reporting directly to the Cage Shift Manager, the Cage Supervisor directs the cashiering department in a manner that safeguards the assets of the company.

Essential Functions

• Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
• Manages and directs the day-to-day operations of areas of responsibility through assigned department leads and coaches.
• Counseling, guiding and instructing team members in the proper performance of their duties.
• Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.
• Performs related duties as assigned.
• Responsible for cashiering operations including safeguarding assets
• Management of cashiering variance policy and subsequent disciplinary measures
• Provides labor analysis and ensures efficient utilization based upon business needs
• Creates and executes plans and strategies to achieve service goals
• Plans and implements methods to improve team member satisfaction and morale
• Fully integrates customer satisfaction strategy through anticipation of customer needs and service offerings.
• Provides analysis on strategic initiatives such as turnover, service, financial and operational goals.
• Participation in creation and management of department budget.
• Ensures training and compliance of regulatory standards.
• Responsible for team member development into leadership positions and the integration of departmental training efforts.
• Demonstrates strong leadership, analytical and decision making competencies.
• Responsible for project management as assigned to include strategic financial and company initiatives.
• Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests.
• This position will deal with the Collections Department, Cashier Department and Regulatory Compliance Department extensively as well as have daily contact with Casino Hosts, and Player's Club personnel.
• The term "management" includes duties such as interviewing, training, selecting and adjusting rates of pay and hours of work.
• Directs the work of team members and maintains production.
• Appraises team member productivity and efficiency for purposes of recommending promotions or other changes.
• Handles team member grievances and complaints.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Qualifications:

Knowledge, Skills & Abilities

• General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.
• Strong organizational, managerial and communication skills are required.
• Proven supervisory skills, primarily in the management of a large staff is a must.
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Education and Experience

• High School Diploma or GED equivalent required
• 4 year College preferred.
• Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is highly preferred.

.

Required Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio

Why work here?

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

Get In Touch

If you''re unable to find a position that matches your interest, please tell us a little about yourself, and we''ll recommend jobs that match your interests.

Get Started

About Us

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Read More

Follow Us

*

Privacy Policy

2026 Workday, Inc. All rights reserved.