This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!
Job Responsibilities:
Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs
Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs
Performs other duties as may be assigned by the Call Center Supervisor or Management
Job Requirements
Associate's or Bachelor's degree from an accredited college or university
A minimum of one year of supervisory experience in a health or social services field
High school diploma or equivalency, or related customer service functions
Experience working with culturally and linguistically diverse populations in a courteous and effective manner
Numbers & Facts
Location
New York, NY
Salary
$36,000–$42,000 Per Year
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Skills
Business Performance Managementunmatched
Call Center Evaluationunmatched
Call Center Managementunmatched
Call Center Operationsunmatched
Call Centersunmatched
Community and Social Servicesunmatched
Customer Support/Serviceunmatched
Health Planunmatched
High School Diplomaunmatched
Insuranceunmatched
Managed Careunmatched
Microsoft Exchange Serverunmatched
People Managementunmatched
Performance Analysisunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Project/Program Managementunmatched
Quality Assuranceunmatched
Set Goalsunmatched
Social Workunmatched
Staff Trainingunmatched
Tax Creditsunmatched
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