Supervisor Cancer Institute Access & Financial Services - TGH Access Operations

The Cancer Institute (CI) Access and Financial Services Supervisor is responsible for the day-to-day supervision of front-end access and revenue cycle support functions across Oncology services. This includes oversight of scheduling, registration, insurance verification, financial counseling, charge entry and reconciliation and denials support. The Supervisor ensures that workflows are followed accurately and efficiently, supports team performance and partners with the Manager and other leaders to improve processes that enhance the patient experience and financial performance. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.

Essential Functions:

• Supervises daily revenue cycle support functions, including insurance verification, precertification, charge entry and billing reconciliation. Ensures accurate and timely input of documented charges into GE/IDX and SMS billing systems.
• Oversees day-to-day operations of the GE/IDX Transaction Editing System (TES), including monitoring of work file volumes and resolution of errors.
• Supports personnel management activities including performance feedback, timekeeping, and providing input on performance evaluations and disciplinary actions, under direction of the Manager.
• Coordinates timely transfer of billing documentation (referrals, progress notes, letters of guarantee) to claims processing teams to support complete and compliant claim submissions.
• Collaborates with provider support staff and clinical teams to optimize charge capture and documentation. Escalates issues and provides feedback to the Manager as needed.
• Assists in the implementation of policies and procedures to streamline front-end workflows across Radiation Oncology, Medical Oncology, BMT, and Surgical Oncology.
• Participates in operations huddles and contributes to performance improvement initiatives in partnership with the Manager and other supervisors.
• Monitors front-end denials related to registration, eligibility, and authorization; leads initial investigations and supports root cause analysis.
• Implements corrective actions for recurring front-end issues and communicates findings to team and leadership.
• Works collaboratively with billing and compliance teams to ensure timely follow-up on denied claims.
• Monitors and reconciles missing charges reports; ensures corrective action is taken and charges are resubmitted appropriately.
• Supervises daily operations of patient access functions, including registration, scheduling, insurance verification, authorizations and point-of-service collections.
• Ensures access workflows align with clinical templates and patient care priorities.
• Monitors accuracy of patient demographics and insurance information to reduce billing errors.
• Leads the financial counseling team in providing patient education on financial responsibilities, assistance programs and payment plan options.
• Assocaite's degree business/finance/accounting/related field
• Minimum three (3) years of experience in healthcare access, patient registration, billing, or financial counseling, with one to two (1-2) years in a lead or supervisory role.

Technical Knowledge, Skills, and Abilities

• Working knowledge of insurance verification, prior authorization, CPT/ICD coding, and billing processes.
• Experience with EHR and billing systems, such as Epic, Cerner, or IDX.
• Proficient in Microsoft Office, particularly Excel, for tracking and reporting metrics. • Strong communication, leadership, and problem-solving skills.