Supervisor, Care Management

The Care Manager Supervisor oversees care coordination services for Health Home members,

ensuring high-quality, compliant, and person-centered care. This role includes supervising care

managers, conducting audits, maintaining documentation standards, and supporting staff

development and training.

Key Responsibilities:

• Supervise and provide guidance to care managers, offering consultation and ongoing

support.

• Ensure all program staff complete required initial and ongoing training.

• Deliver New Employee Orientation and conduct periodic in-service trainings.

• Monitor service quality by reviewing care plans, progress notes, case documentation,

and incident reports.

• Conduct caseload audits to ensure compliance with standards and continuity of care.

• Perform spot checks of care manager caseloads to assess member satisfaction and

service delivery.

• Review documentation to ensure adherence to regulatory and quality standards.

• Manage and assign caseloads to ensure appropriate service delivery for enrolled,

pended, and diligent search members, in accordance with Health Home policies.

• Oversee the Person-Centered Planning process to ensure member-focused care.

• Provide direct care coordination services to members as needed.

• Review and approve assessments, care plans, reassessments, consent forms, and

encounter notes requiring supervisory sign-off.

• Process and follow up on incident reports, ensuring appropriate intervention and

documentation.

• Conduct reviews of all member disenrollments to identify potential interventions and

understand disenrollment trends.

• Ensure compliance with standards set by LHH, the Care Management Agency (CMA),

and the Department of Health (DOH).

• Review and approve employee timecards, with oversight from Human Resources.

• Support care managers in referring members to HCBS/CORE services and assist in

maintaining monthly performance metrics.

• Participate in committees or workgroups as requested by the Clinical Director.

• Provide regular individual and group supervision, both scheduled and informal.

Education and Experience Requirements:

• Bachelor’s degree with 3+ years of relevant experience, OR

• Licensed Registered Nurse (RN) with 2+ years of relevant experience, OR

• Master’s degree in social work, human services, or public administration with 1+ year of

relevant experience.

• Minimum of 1 year of supervisory experience in care coordination or case management.

• Completion of Care Coordination CORE Training within the first six months of

employment.

• Completion of CMA and LHH required trainings within the first two years of employment.

Qualifications:

• Proven ability to learn and apply new information effectively.

• Motivational leadership style with a focus on team-building.

• Strong organizational, interpersonal, and communication skills