Wilmington, North Carolina
The Case Management Supervisor is responsible for day to day supervision, operations, monitoring ongoing quality, productivity, and efficiency for Case Management activities. Is available for staff guidance, direction, resource identification and problem resolution. Seeks input/approval from one up leader when necessary. Serves as a department representative for various committees and process improvement activities/planning. Maintains current knowledge of available community resources/post acute care options while ensuring pertinent information is communicated to staff. Participates in coverage of assignments as workload permits.
What We're Looking For:
- Education: 4 Year / Bachelors Degree, required. Bachelor’s Degree in Nursing or Bachelor’s Degree in Social Work. Graduate Degree, preferred. Master’s Degree in Nursing or Master’s Degree in Social Work.
Bachelor’s Degree Required - BSN or BSW; Master’s Degree Preferred - Master's in Nursing or MSW - Experience: Leadership experience. Case Management or related experience. Two or more years of healthcare experience, preferred.
- Licensure/Certification/Registration: If RN, current RN licensure in appropriate state, required. Accredited Case Manager (ACM) or Case Management Certification (CCM), preferred.
- Additional Skills Required: Current practice in case management/utilization review; regulatory/governing standards, policies, and procedures; required computer/information systems; application of safety and infection control policies and procedures; ability to develop job descriptions, learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling, and payroll processes; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels.
- Additional Skills Preferred: Knowledge/Competence of Microsoft office products and keyboarding.
What You'll Do:
- Support a fully remote team
- Oversight of budget/scheduling
- Provide support to leadership in absences