Supervisor, Cash Applications

Company Overview

National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance.

POSITION SUMMARY:

The Cash Applications Supervisor is responsible for the day-to-day supervision of the Cash Applications team, ensuring the accurate and timely posting of payments, contractual adjustments, refunds, payment variances, and credit balance resolution. This position oversees daily workflow, monitors staff productivity and quality, provides coaching and training, and ensures compliance with departmental policies and established performance standards. The Supervisor serves as the first point of escalation for operational issues and works collaboratively with leadership to support departmental goals and continuous process improvement.

Essential Duties and Responsibilities:

Daily Operations

• Supervise the daily workflow of the Cash Applications team to ensure work is completed accurately and within established productivity standards.
• Monitor work queues and distribute assignments to balance workloads and meet departmental service levels.
• Review payment posting, contractual adjustments, refunds, and credit balance activities for accuracy and timeliness.
• Resolve routine operational issues and escalate complex issues to department leadership when appropriate.
• Monitor daily production and quality metrics and provide timely feedback to staff.

Staff Leadership

• Provide day-to-day supervision, coaching, mentoring, and guidance to Cash Applications staff.
• Assist with interviewing, onboarding, and training new employees.
• Conduct regular one-on-one meetings and provide ongoing performance coaching.
• Assist the Director with employee evaluations and performance improvement plans.
• Promote employee engagement and foster a collaborative team environment.

Quality & Compliance

• Ensure departmental policies and procedures are consistently followed.
• Perform quality audits of payment posting and refund activities.
• Identify trends or recurring errors and provide corrective coaching.
• Maintain compliance with payer requirements, organizational policies, HIPAA, and regulatory standards.

Process Improvement

• Recommend workflow improvements that increase efficiency and accuracy.
• Participate in departmental process improvement initiatives.
• Assist in implementing new procedures and workflow changes developed by leadership.
• Support system enhancements, testing, and staff education.

Collaboration

• Serve as the primary operational resource for staff regarding payment posting questions.
• Work closely with Billing, Accounts Receivable, Managed Care, Finance, and Patient Access to resolve operational issues.
• Escalate payer trends and reimbursement concerns to the Director for further analysis.
• Maintain effective working relationships with internal departments and external business partners.

Reporting

• Review daily productivity and quality reports.
• Monitor departmental KPIs and communicate performance results to leadership.
• Assist with preparing routine operational reports.
• Track team attendance, scheduling, and workload distribution.
• Maintain strictest confidentiality.
• Participate in special projects, as assigned.
• Adhere to all company policies and procedures.

Education/Licensing/Certification:

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience:

• Two to three years of experience in Cash Applications, Payment Posting, or Revenue Cycle operations.
• At least two years of supervisory or team lead experience preferred.
• Healthcare revenue cycle experience required.

Knowledge and Skills:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills to ensure cooperation from other departments.
• Thorough understanding of contracts.
• Ability to obtain and interpret information surrounding contracts and reimbursement methodologies.
• Skill in gathering and reporting information and analyzing outcomes.
• Ability to work under pressure with effectiveness, flexibility, courtesy and tact.
• Must demonstrate a positive demeanor and be professional.
• Ability to motivate diverse personalities.
• General understanding of the functions of other RCM departments
• Must have strong computer skills with knowledge of Microsoft Word, Excel, the IDX system, ICD-10, CPT coding, typing and data entry, 10-Key, processing skills and researching skills.
• Ability to work effectively and independently with staff, physicians, and external customers.
• Ability to read, write, and speak English.

Advantages of Working at NPH

• Competitive Pay and Benefits Package
• Annual Bonus
• Generous Paid Time Off
• 401K Contribution/Safe Harbor
• Flexible Work Environment
• Career Advancement Opportunities with a Growing Company
• On-site Fitness Center and Café
• Underground Parking with Badge Access

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and will vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that NPH provides to compensate and recognize our staff for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.