Supervisor, Client Retention

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Manage and direct all daily activities, including work flow and basic financial controls of the client retention team to reduce the loss rate and maintain our revenue stream.

Responsibilities

• Manages a team of client service employees who are responsible for targeted retention efforts and ensures call volume and queue activity are adequate to meet these goals.
• Assists the Manager with development of goals and improvement strategies to achieve team Goals.
• Assists the Enterprise in meeting revenue and retention goals through proactive and reactive strategies.
• Makes hiring recommendations and evaluates performance; recommends merit increases, promotions or terminations, and disciplinary action to maximize team performance.
• Compiles and analyzes month/year to date statistics for assigned retention group to monitor and improve performance of the team.
• Supervises training of personnel; recommends, implements, and monitors on-the job training and education to further professional development and advancement of assigned personnel.
• Collects and analyzes data, identifies service trends and makes recommendations to the officer team on initiatives to enhance the Customer Experience throughout the enterprise through monthly business review.
• Responsible for development of recognition programs for peer and leadership appreciation and encouragement. Promotes engagement in team and organizational goals.
• Contributes to weekly Strategy meetings regarding the Blue Chips for the Customer Experience Team; responsible for keeping team apprised of progress on projects, and charged with the successful execution of said projects.
• Other assigned duties as required or deemed necessary.

Qualifications

• H.S. Diploma - Required
• Associate's Degree - Preferred
• 3 years of experience in Including demonstrated leadership skills. .
• 2 years of experience in Supervisory experience.

Live the Paychex Values

Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement?At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.