Supervisor, Client Strategy

Saxum

Oklahoma City, OK

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JOB DETAILS

SKILLS

Alliance/Partner Management, Best Practices, Budget Management, Budgeting, Business Development, Campaigns, Channel Marketing, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Delivery Driving, Develop and Maintain Customers, Emerging Technology, Leadership, Marketing Communications, Mentoring, Operations Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Profit & Loss Management, Project Planning, Project Tracking, Project/Program Management, Public/Media/Press/Analyst Relations, Quality Assurance, Resource Management, Sales Management, Strategic Planning, Team Building, Team Player, Time Management

LOCATION

Oklahoma City, OK

POSTED

Today

Supervisor, Client Strategy

Full-time Position

Oklahoma City

Saxum is seeking a driven, collaborative leader who thrives at the intersection of strategy, trust, and results. The Supervisor, Client Strategy, plays a pivotal role in supporting the day-to-day management of key client relationships, driving project delivery, and ensuring exceptional client experiences.

Reporting to the Vice President, Client Strategy, this role helps translate client objectives into actionable strategies, mentors junior team members, and collaborates cross-functionally to deliver measurable impact.

About the Role

The Supervisor, Client Strategy, supports the health and performance of assigned client portfolios. They are responsible for translating strategic direction into tactical execution, ensuring high-quality delivery, and maintaining strong client partnerships. They will:

Manage day-to-day client relationships and ensure delivery excellence.
Translate client goals and VP-level strategies into actionable project plans.
Partner with Domain Catalysts and Operations to execute integrated, results-driven campaigns.
Coach and support junior team members to grow their strategic and client management skills.
Monitor project performance, budgets, and timelines to ensure accountability and quality.

Key Responsibilities

Client Leadership & Execution

Serve as the primary day-to-day contact for assigned clients, maintaining communication, alignment, and trust.
Translate client goals and strategies into project briefs, scopes, and actionable plans.
Partner with internal teams to deliver exceptional client work that meets performance expectations.
Anticipate client needs, proactively identify challenges, and propose solutions.
Support strategic planning efforts in collaboration with the VP, Client Strategy.

Project & Performance Management

Lead project planning, delivery, and quality assurance across multiple workstreams.
Manage budgets, scopes, and timelines in coordination with Operations.
Ensure deliverables align with client objectives and Saxum's standards for quality and impact.
Track KPIs and performance metrics to inform optimization and reporting.

Team Leadership & Development

Provide mentorship and feedback to coordinators, specialists, or associates.
Foster a culture of collaboration, accountability, and continuous improvement.
Contribute to the Client Strategy team's knowledge-sharing, best practices, and internal process innovation.

Integration & Collaboration

Collaborate closely with Domain Catalysts (Creative, Networked Media, Strategic Communications, Emerging Technology) to align strategy with execution.
Partner with Operations to ensure efficient resource management and performance tracking.
Work cross-functionally to ensure seamless execution and clear communication.

Growth & Performance

Identify opportunities to deepen and expand client partnerships through renewals and strategic growth.
Support business development through participation in new business opportunities and proposals.
Manage portfolio profitability, retention, and growth through disciplined planning and execution.
Lead quarterly reviews and retrospectives to assess progress, refine strategies, and reinforce impact.

Experience & Mindset

4-6 years of experience in marketing, communications, or public relations, with experience managing client accounts or projects.
Proven ability to translate strategy into execution and manage client work.
Excellent communication and relationship-building skills with clients and internal teams.
Strong understanding of integrated marketing and communications channels.
Experience in project management, reporting, and performance tracking.
Familiarity with digital and data-driven strategies, and comfort working with analytics and insights.
Collaborative, proactive, and solutions-oriented mindset with a focus on excellence.

Measures of Success

High client satisfaction and retention within the assigned portfolio.
On-time, on-budget delivery of all projects.
Demonstrated growth in client relationships and account performance.
Strong collaboration and communication across Client Strategy and Domain teams.
Team development and contribution to Saxum's culture and best practices.

Location & Commitment

This position is based in Oklahoma City and requires regular in-office presence. Collaboration, visibility, and partnership are essential to success in this role.

Our Culture

Saxum is built on values that define how we work and who we are:

Brave - We speak up, stand up, and act when others stand still.
Original - We champion new ideas and embrace unique perspectives.
Lively - We love our work and celebrate our community.
Driven - We move with a constant sense of urgency.

Our mission is to strengthen bedrock industries and institutions serving citizens, community, and country. Our vision is to constantly reimagine Saxum-blending integrity, ingenuity, and humanity to help our partners leave a lasting and positive legacy.

Make the unshakable-unstoppable.

About the Company

Saxum

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