Certified Medical Assistant, Childcare, Coaching, Customer Support/Service, Emergency Response, Healthcare, Healthcare Management, Hospital, Leadership, Licensed Practical Nurse/Licensed Vocational Nurse, Onboarding, Operations, Operations Planning, Patient Care, People Management, Performance Analysis, Performance Management, Performance Metrics, Safety/Work Safety, Team Player, Tuition Reimbursement, Urgent Care
- Area of Interest: Management
- FTE/Hours per pay period: 1.0
- Department: Urgent Care - Southglen - DM
- Shift: Monday-Friday 8AM-5PM
- Job ID: 184630
Overview
UnityPoint Clinic
Clinic Supervisor
Southglen Urgent Care
Des Moines, IA
Monday-Friday 8AM-5PM
Full-time + benefits
Are you a strong leader ready to make an impact as a Supervisor-Clinic in a fast-paced hospital environment? Join our team and lead the way in driving daily operations, empowering staff, and delivering exceptional patient care every day.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Oversee daily clinic operations, staffing, and workflow efficiency
- Lead, coach, and develop clinical and patient service teams
- Support hiring, onboarding, and ongoing performance management
- Cultivate a collaborative, high-performing team culture focused on quality care
- Act as a key liaison between patients, providers, and leadership
- Ensure a seamless, coordinated care experience for every patient
- Address concerns, support service recovery, and drive patient satisfaction
- Lead emergency preparedness and response to maintain a safe environment
- Elevate the Patient Experience and track key performance metrics to maximize clinic efficiency
Qualifications
Education:
- Bachelor's degree required; degree in Business or Health Care Management
Experience:
- Minimum 2 years of experience as an RN, LPN, or CMA (required)
- 2+ years of experience in clinic operations, including planning, organizing, delegating, and supervising staff (preferred)