Accounting, Billing, Call Centers, Coaching, Communication Skills, Computer Software, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, High School Diploma, Interpersonal Skills, Leadership, Mentoring, Multitasking, Performance Management, Performance Reviews, Problem Solving Skills, Spreadsheets, Team Lead/Manager, Team Player, Time Management, Word Processing
Customer Service Supervisor
Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.
Responsibilities
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
What Our Customer Service Supervisors Enjoy Most
- Leading a team of representatives using encouragement and accountability to create a cohesive work unit
- Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
- Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
- Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
Qualifications
What You'll Bring To Spectrum
Required Qualifications
- Education : High school diploma with some college course work in business or related field; equivalent experience
- Experience : 5-7 years of customer service/call center experience
- Technical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
- Skills : Effective communication, supervision, organization, time management
- Abilities : Leadership, equitable, multitasking, adaptable, dependable, good vision
- Knowledge of : Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred Qualifications
- Additional Experience : 3+ years of supervisory or leadership experience
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Spectrum
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
10,000 employees or more
https://jobs.spectrum.com/