Supervisor Customer Service

Arkansas Blue Cross

Little Rock, AR

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JOB DETAILS

SKILLS

Administrator Documentation, Affirmative Action, Americans with Disabilities Act (ADA), Analysis Skills, Coaching, Conflict Resolution, Corporate Planning, Corporate Policies, Customer Service Management, Customer Support/Service, Data Analysis, Data Quality, Health Insurance, Healthcare Providers, Hospital, Interpersonal Skills, Leadership, Medical Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Quality Control, Regulations, Resolve Customer Issues, Staff Development, Staff Motivation, Staff Requirements, Staff Training, Strategic Analysis, Team Building, Team Lead/Manager, Time Management, Trend Analysis, Writing Skills

LOCATION

Little Rock, AR

POSTED

2 days ago

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Supervisor Customer Service develops and maintains a staff of Customer Service Representatives and ensures customer inquiries are handled efficiently, accurately, professionally and in a timely manner through correspondence, email, telephone and in-person. Requirements EDUCATION Bachelor's degree in related field. In lieu of degree, five (5) years’ experience as a Level III Customer Service Representative OR specialized customer service experience in a hospital business office, medical provider's office or other health insurance company functioning in a lead role will be considered. EXPERIENCE Minimum five (5) years' specialized customer service experience preferably with Arkansas Blue Cross Blue Shield plans OR applicable Masters in related field with minimum three (3) years' experience as stated above. Minimum one (1) year experience utilizing Microsoft Word, Power Point, and Excel. Demonstrated success as an individual contributor in current or related operational/functional area. Exhibits ability to coach and train others; possesses organizational and planning skills. May have team leader experience. ESSENTIAL SKILLS & ABILITIES Presentation Oral & Written Communications Critical Thinking Leadership Problem Solving Conflict Resolution Organizational Interpersonal Project Management Time Management Skills • Analyze Information • Coaching Others • Conflict Resolution • Continued Learning • Customer Service • Decision Making • Employee Engagement Strategies • Evaluating Information • External Collaboration • Interpersonal Communication • Interpersonal Relationships • Management Techniques • Oral Communications • Personal Organization • Service Oriented • Sound Judgment • Team Collaboration • Team Development • Time Management • Written Communication Responsibilities • Accurately analyzes current section performance and staffing needs based on historical data and projected volumes. • Achieves and maintains divisional EEO/Affirmative Action goals. • Analyzes data obtained from inquiries to determine trends, problem areas, and ways to improve the Plan and report to management. • Corporate Affirmative Action Plan and company policies. • Creates a solid working relationship with all groups by working directly with the group contacts as needed to resolve issues. • Ensures a competent, accountable and motivated staff. • Ensures timely, accurate and courteous response to all inquiries. • Maintains National Performance Standards and Plan Objectives for Quality Control. • Performs other duties as assigned. • Stays informed of all changes in benefits, regulations and guidelines. • Supervises the hiring, coaching/training, employee development and performance management of assigned team. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross is consistently ranked as one of the best places to work in Central Arkansas. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as: Tuition reimbursement. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. Incentives for wellness education and exercise We Love our Culture The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences. We Love our Community Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.

About the Company

Arkansas Blue Cross

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