Job Description
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
- Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
- Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
- Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
- Manages Alerts and Qs daily to ensure no customer disappoints
- Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
- Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
- Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
- Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
- Aids in research of inventory discrepancies and i
Numbers & Facts
| Location | Burbank, California |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Coachingunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Documentation Standardsunmatched
- GSP (Good Safety Practices)unmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Performance Managementunmatched
- Point of Sale (POS) Systemsunmatched
- Reconciliationunmatched
- Record Keepingunmatched
- Salesunmatched
- Social Mediaunmatched
- Transaction Processing/Managementunmatched
- Visual Merchandisingunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder