As a Distribution Center Supervisor, you will lead daily warehouse operations in a fast-paced distribution environment while driving safety, productivity, quality, inventory accuracy, and customer service. This position is responsible for developing employees, achieving operational goals, leading continuous improvement initiatives, and fostering a culture of accountability, teamwork, and operational excellence.
About Imperial (IDI)
Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.
What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.
Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.
Essential Responsibilities and Duties Include:
- Achieve exceptional levels of customer satisfaction through efficient receiving, storage, order fulfillment, shipping, and inventory management.
- Lead, coach, mentor, and develop hourly associates through ongoing coaching, performance feedback, and employee development.
- Promote a culture of safety, accountability, teamwork, and respect.
- Measure, analyze, and communicate key performance indicators (KPIs) including productivity, safety, quality, inventory accuracy, attendance, and labor efficiency.
- Utilize warehouse management reports and operational data to identify trends, solve problems, and improve performance.
- Plan daily staffing, assign work, balance labor resources, and adjust priorities based on business needs.
- Train and cross-train associates on SOPs, equipment operation, quality standards, and safety procedures.
- Participate in recruiting, interviewing, onboarding, performance management, corrective action, and employee recognition.
- Ensure compliance with OSHA regulations, company policies, and all safety standards.
- Conduct safety observations, incident investigations, and corrective actions.
- Maintain inventory accuracy through cycle counts, audits, root cause analysis, and inventory reconciliation.
- Drive continuous improvement initiatives using Lean principles and process improvement methodologies.
- Ensure warehouse cleanliness and organization through 5S standards.
- Partner with Transportation, Inventory Control, Purchasing, Customer Service, and Operations leadership to resolve issues and improve service.
- Operate and demonstrate proficiency on warehouse equipment including pallet jacks, electric pallet jacks, reach trucks, and order pickers.
- Prepare operational reports, labor summaries, productivity reports, and shift communications.
- Lead special projects and perform other duties as assigned.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
- Bachelor's degree preferred in Business, Supply Chain, Operations Management, or equivalent work experience.
- 3–5 years of progressive warehouse/distribution leadership experience.
- Experience in Shipping, Receiving, Inventory Control, and high-volume distribution operations.
- Strong knowledge of Warehouse Management Systems (WMS).
- Advanced Microsoft Office skills (Excel, Outlook, Word).
- Experience with RF technology and Voice Pick systems preferred.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Demonstrated ability to lead change and continuous improvement initiatives.
- Ability to influence, coach, and develop employees.
- Bilingual English/Spanish preferred.
Why Join Us
- Growth Culture: Opportunities for professional advancement
- Employee Perks: Discounted product store, food events, and summer food trucks
- Comprehensive Benefits: Health, dental, vision, 401(k), bonus, PTO and more
**A full comprehensive job description will be available during the interview process, this is a condensed job posting.