Supervisor, Dealer Services - Manheim Central FL

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Dealer Services

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Dealer Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the location(s) supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at the physical site(s), this role provides input for improvements and communicates effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Dealer Services department and other departments at the location(s). In addition, this role has responsibility for proactively identifying enhancement opportunities, running reports for trend analysis and compliance, and offering coaching, performance management and training to employees.

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Establishes and maintains positive relationships with clients and works with team to:

o Understand client requirements and expectations,

o Develop and implement client-specific sales strategies,

o Manage sales execution,

o Understand, address, and resolve sales-related issues.

• Works with managers to review work volumes, plan and continuously monitor staffing levels to

ensure efficiency, work quality, prioritization, and superior customer service.

• Serves as a point person for resolution of customer issues in partnership with the Field Sales Team

and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to

designated departments for further investigation.

• Collaborate with other departments, physical sites, clients, and Manheim and/or Cox Automotive

groups to ensure client success, address issues impacting employees and assure an overall positive

experience for both clients and employees.

• Communicate with managers on challenges, process changes, and new accounts. Provide input for

improvements, diagnostic tools, and process.

• Coordinate and oversee the sales preparation for assigned accounts, ensuring accurate collection of

vehicle and account information as defined in the Dealer Services standard operating procedures.

• Partners with managers from Operations, Automotive Service & Repair, and other departments to

ensure execution related to readiness of vehicles.

• Utilizing a deep understanding of the automotive business and clients' business models, strategically

align Cox Automotive's suite of products and services to ensure client success.

• Leads the education of Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com,

Manheim Express and on other Manheim services, especially MMR to ensure Manheim employees set

realistic expectations on selling cars. Provide assistance and training in usage.

• Develop and nurture team members' strengths and identifying areas for improvement through

encouragement with goal setting, feedback, employee recognition, rewards, and performance

development planning.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling

the behaviors related to such. Work in cooperation with safety leadership in support of all safety

activities aligned with Safety Excellence.

• Perform any other duties assigned.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS

• High School diploma or equivalent required and 5 years of experience required.
• Degree in Business Administration or equivalent preferred, with 3 years of related experience or at least one year in a role of management/leadership role.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong ability to problem-solve and de-escalate heated situations required.
• Strong organizational skills required.
• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.