Supervisor, Distribution, Southern Operations

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Job Summary

The Supervisor of Distribution, Southern Division reports directly to the Manager of Supply Operations, Southern Division. This position schedules, coordinates, and provides field supervision of staff responsible for the operation and maintenance of the drinking water distribution system (approx. 400 miles water main and appurtenances) in Darien and Greenwich, CT. The Supervisor of Distribution reviews, resolves, and makes recommendations to the Manager of Supply Operations on improvements related to the distribution functions in the Southern Division. Duties and responsibility may include emergency stand-by duties during non-business hours on a rotating basis.

Principal Responsibilities

• Supervises and directs the activities of staff, including work assignments.
• Schedules, coordinates and provides field supervision of staff involved in maintenance, break fix and new construction activities of distribution system.
• Monitors, analyzes, and reports on staff productivity and quality of work.
• Identifies issues related to productivity and work quality, and implements solutions to address issues.
• Coordinates with the Planner/Scheduler to plan, prioritize, and schedule all activities related to the Companys maintenance programs (including, hydrants, valves, leak survey and flushing).
• Expedites work flow, diagnoses and remedies day-to-day problems, assigns and instructs field employees.
• Executes and maintains required maintenance program in accordance with the regulatory agency requirements in Connecticut (PURA).
• Establishes schedules and methods for providing maintenance services, including identifying resource needs, reviewing needs with Manager, and allocating resources accordingly to achieve planned maintenance targets.
• Participate in the development of department goals and objectives as well as policies and procedures.
• Make recommendations for changes and improvements to existing standards and SOPs.
• Monitors work activities to ensure compliance with company and industry standards.
• Interfaces on a daily basis with customer service department to resolve customer complaints for distribution system operations.
• Develops and implements technical work plans (e.g. hydrant-to-hydrant flushing plan).
• Responsible for maintaining an inventory of materials and equipment sufficient to support activities of the work group.
• Supervises the emergency response to system failures with contractors or department emergency response crews.
• Ensures proactive and positive labor relations, providing a climate where employees are encouraged to express views and receive answers in a timely manner.
• Assist the manager with performance evaluations.
• Participates in employee selection, disciplinary action, and complaint resolution.
• Identifies employee development needs (including training) and implements actions to address those needs.
• Ensures that employees are provided with and maintain a progressive occupational health and safety program, in accordance with Company policy.
• Responsible for ensuring the quality and timeliness of documentation of work activities, including ensuring that staff are documenting their work accurately in a timely manner.
• Responsible for ensuring the quality and timeliness of updates to infrastructure information (e.g. tap card updates, map updates, valve updates), including working with Engineering staff to continually improve the accuracy of data in GIS.
• Responsible for maintaining daily, weekly, and monthly communication with the Supply Operations to coordinate system operations.
• Perform inspection and supervision of contractors involved in emergency repair or capital programs.
• Alternates weekly stand-by rotation with the Manager, Utility Operations, Southern Division, a responsibility that requires the availability to address system emergencies on a 24-hour basis every other week.
• Other duties as assigned.

Preferred Requirements

• Two years of lead or supervisory experience.
• Excellent communication, troubleshooting, and labor relations skills are required.
• Strong interpersonal, leadership, and organizational skills.
• Ability to act in a self-directed manner and make field decisions with minimal supervisory input.

Education/Certifications

• Applicants must have a Bachelors degree or equivalent a minimum of seven (7) years experience in the utility environment.
• Must possess a CT Class III Distribution license or the CT Class IV Water Treatment Plant Operator license, or the ability to attain within 18 months of acceptance of position.

Salary

Job is classified as an exempt position with an annual salary range of $95,680 to $119,600. This role reports out of the Greenwich, CT treatment plant. Hours for this role are 7:00AM to 3:30PM, Monday through Friday.

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.