Supervisor

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

Carolina Outreach is looking for a compassionate, driven, and clinically skilled ACT Team Lead to join our dedicated team in Smithfiled, NC. As part of the ncgCARE network, we’re committed to transforming lives through evidence-based behavioral health services — and we need a strong leader to help guide that mission on the ground.

In this full-time role, you'll lead a passionate multidisciplinary team delivering Assertive Community Treatment (ACT) services. You'll balance administrative oversight and direct client care (approximately 60/40), playing a key role in shaping team culture, maintaining clinical excellence, and ensuring every individual we serve receives the person-centered support they deserve.

You’ll step into a role that blends strategic leadership with hands-on care — offering supervision, consultation, and guidance to your team, while also working directly with clients to support their journey toward stability and independence. From crisis response to long-term planning, your work will touch every aspect of ACT service delivery.

This is more than a leadership position — it’s a chance to make a daily difference in the lives of individuals living with severe and persistent mental illness. You’ll also have the opportunity to influence service innovation, advocate in the community, and elevate standards of care in partnership with a values-driven organization.

• Team Leadership and Supervision:

  • Provide clinical and administrative supervision for the ACT team, ensuring adherence to program standards.
  • Conduct individual clinical supervision and case consultations for team members.
  • Respond to crisis situations with staff and act as a back-up for client needs as required.

• Direct Client Services:

  • Deliver services such as crisis assessment, symptom management, individual counseling, and psychotherapy.
  • Provide substance abuse treatment, daily living support, and social or leisure activity services to clients.
  • Coordinate education, support, and consultation for clients’ families and natural supports.

• Program Oversight and Standards:

  • Ensure compliance with the latest National Program Standards for ACT Teams, as defined by the National Alliance for the Mentally Ill or the U.S. Department of Health and Human Services.
  • Oversee both internal and external services, advocate for clients in the community, and collaborate with families and natural supports.

• Planning and Evaluation:

  • Lead the development and evaluation of person-centered plans in collaboration with the client and the team.
  • Monitor and ensure services are appropriate, effective, and aligned with client needs.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

• Compensation: $61,449 - $83,441

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Administrative and scheduling support
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

• Education: Master’s Degree in Counseling, Social Work, Psychology, or a related field.
• Licensure: Must hold a current license to practice in North Carolina (e.g., LCSW/A, LCMHC/A, LMFT/A).
• Experience: Minimum of one year of direct practice experience working with individuals with mental health or substance use challenges.
• Skills: Strong leadership, organizational, and communication skills, with a commitment to person-centered care.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.