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Expectations:
The Supervisor, Employee Experience & Concierge Services oversees the daily operations of Huntington Health's Concierge Services program while leading employee experience initiatives that promote engagement, recognition, and organizational culture. This position supervises Concierge staff and volunteers, manages departmental operations, budgets, vendor relationships, and employee events, and develops programs that enhance the employee experience through exceptional service, operational excellence, and continuous improvement.
EDUCATION:
HS Diploma or GED equivalent required.
Bachelor's degree in Business Administration, Hospitality Management, Event Management, Marketing, Communications, or a related field preferred.
EXPERIENCE/TRAINING:
Minimum of five (5) years of progressively responsible experience in hospitality, retail management, employee engagement, event management, or a related field required.
Minimum of two (2) years of supervisory or leadership experience preferred.
Experience planning and executing large-scale employee events or organizational programs preferred.
SKILLS:
Leadership and staff development
Employee engagement and customer service excellence
Event planning and project management
Budget and financial management
Vendor and contract management
Strategic planning and process improvement
Communication and presentation skills
Relationship building and collaboration
Problem solving and decision making
Organization and time management
Proficiency with Microsoft Office Suite and web-based applications, with the ability to quickly learn and effectively utilize new software systems, databases, and technology platforms.
Job Title: Supervisor, Employee Experience & Concierge Services
Department: Employee Concierge
Shift Duration: 8
Primary Shift: Days
Time Type: Full time
Location: 100 W California Blvd, Pasadena, CA 91105
Pay Range: The estimated base rate for this position is $74,880.00 - $112,320.00.
Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.