Job Summary:
The LCM Supervisor at American TrueCare facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.
Supervisory Responsibilities:
- Oversees the daily workflow of the department.
- Provide constructive and timely performance evaluations.
Duties/Responsibilities:
- Conduct audits of each LCM to ensure quality assurance is met according to contract standards.
- Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
- Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
- Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.
- Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.
- Attend health plan training, webinars, internal meetings, continuing education.
- Assist with onboarding new hires in coordination with Human Resources.
- Manage meeting preparation, and other administrative support.
- Manage communication, with context, between the offices and other districts and health system partnerships.
- Aide in the completion of reports requested by the Site Manager.
- Performs other duties as assigned.
Education and Experience:
- High school diploma or GED required. Bachelor's degree preferred.
- Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.
- Prior experience in health care, case management, or Q&A preferred.
- A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Ability to work independently.
- Ability to problem-solve and maintain confidential information.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.
- Must be able to lift up to 10 pounds at times.