Supervisor, Enrollment Services Operations

Supervisor, Enrollment Services Operations

Salary

$99,307.68 - $122,057.28 Annually

Location

1570 E. Colorado Blvd., Pasadena, CA

Job Type

Classified Administrator

Job Number

10561

Department

Student Services

Division

Enrollment Services

Opening Date

08/24/2026

Closing Date

9/18/2026 11:59 PM Pacific

Probationary Period

None. At-Will Employment.

Work Shift

Manager / Supervisory Schedule

Salary Schedule/Range

Management Association M-4

• Description
• Benefits
• Questions

Under the direction of the Dean of Enrollment Services, the Supervisor, Student Enrollment Services Operations is responsible for the daily operations and service delivery of the Student Services Offices. This position ensures efficient and student-centered processes in enrollment, admissions, retention, and related services across all college locations including dual enrollment. The Supervisor serves as a liaison between students, staff, and faculty, and supports the Dean in managing personnel, technology systems, compliance, customer service, and continuous improvement initiatives. The role includes supervision of staff, coordination of office functions, implementation of enrollment-related policies and procedures, project management, and data monitoring. The Supervisor also provides direct support to students, creates reports, identifies bottlenecks, and recommends improvement, ensures service across multiple modalities and platforms, and monitors customer service goals.

ESSENTIAL DUTIES:

• Leads and manages enrollment-related projects, ensuring timely completion and alignment with institutional goals.
• Coordinates daily front-line operations, ensuring timely and accurate service delivery.
• Monitors and maintains student records systems and enrollment databases.
• Assists in the development and implementation of enrollment policies and procedures.
• Supports the Dean in managing budgets, staffing plans, and operational goals.
• Serves as a resource for students and staff regarding enrollment processes and problem resolution.
• Coordinates communication and outreach related to enrollment deadlines, procedures, and updates.
• Develops methods to market student services to faculty, staff, administrators, board members, current students, and prospective students to assist in increasing enrollment, retention, persistence, and completion of educational objectives.
• Creates and coordinates communication plans for the student's journey to increase timely milestone completion.
• Utilizes data analysis to identify enrollment trends and equity gaps, persistence rates, and completion metrics, with a focus on addressing and closing equity gaps.
• Ensures compliance with Family Educational Rights and Privacy Act (FERPA) and other federal, state, and institutional regulations.
• Participates in campus committees and initiatives related to student success and enrollment management.
• Collaborates with the Information Technology and Institutional Effectiveness departments to ensure data integrity and reporting accuracy.
• Provides direct support to students by addressing inquiries, resolving issues, and guiding them through enrollment processes.
• Creates and analyzes reports to monitor enrollment trends, service efficiency, and student satisfaction.
• Provides training towards the improvement of department services.
• Identifies bottlenecks in enrollment workflows and recommend opportunities for improving the student experience.
• Ensures students are effectively served across multiple modalities and platforms, including in-person, online, and hybrid environments.
• Monitors and ensures achievement of customer service goals across Student Services Offices.
• Directly manages all aspects of employee lifecycle including recruitment, transfers, suspensions, layoffs, recalls, promotions, terminations, task assignments, performance evaluations, rewards, disciplinary actions, and grievance resolution, ensuring adherence to company policies and legal requirements.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in Education, Business Administration, Information Technology or a closely related field from an accredited college or university.
• Three (3) years of progressively responsible experience providing technical and instructional support and services to college-age and/or adult students
• One (1) year in a lead capacity in a college learning center/lab.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficiency with student information systems and enrollment platforms.
• Familiarity with federal and state compliance requirements related to student records.
• Background in leading teams, coaching staff, and evaluating performance.
• Strong grasp of communication techniques and customer engagement practices.
• Understanding of institutional procedures, policies, and academic scheduling.
• Experience tracking budgets and supporting operational efficiency.
• Competence in managing projects using structured methodologies and tools.
• Capability to detect inefficiencies and drive continuous process improvement.
• Expertise in delivering student services through multiple channels and formats.
• Talent for energizing and guiding diverse teams under pressure.
• Aptitude for evaluating and refining administrative workflows.
• Effectiveness in engaging with a wide range of campus stakeholders.
• Capacity to interpret complex rules and translate them into actionable procedures.
• Fluency in leveraging digital tools to improve service outcomes.
• Commitment to discretion and ethical handling of sensitive student data.
• Skill in coordinating all phases of a project lifecycle.
• Ability to produce data-driven insights for strategic planning.
• Focus on removing barriers to student success through operational enhancements.
• Dedication to maintaining service quality across in-person and virtual environments.

PHYSICAL ABILITIES AND WORK ENVIRONMENT - Activities and environmental or atmospheric conditions commonly associated with the performance of the functions of this job. The physical demands and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL ABILITIES

• Employees work in an office environment with moderate noise levels, and controlled temperature conditions.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

ENVIRONMENTAL ELEMENTS

• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.
• This is primarily a sedentary office classification, however; standing and walking between work areas may be required.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, or calculator and to operate standard office equipment.
• Positions in this classification may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
• Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Core Competencies: The District has identified the following essential skills and attributes needed for success in this position.

• Enrollment Services Expertise
• Operational Leadership and Supervision
• Student-Centered Service Delivery
• Process Improvement and Efficiency
• Policy Implementation and Compliance
• Technology and Data Systems Proficiency
• Communication and Collaboration
• Project and Change Management

Salary Range:

M-4

APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. Job postings will not be reopened due to failure to submit an application before the closing date for any reason. You can apply for a position from any computer with Internet access. Please keep in mind the following:

• If you do not follow the process or your application/resume is incomplete, your information will not be processed.
• If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.
• The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
• While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.
• Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

All materials listed below may be required for your application packet to be considered complete:

• Resume or Curriculum Vitae
• Cover Letter

After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

• Successful applicants must provide proof of eligibility to work in the United States.
• Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
• Pasadena Area Community College District will not sponsor any visa applications.
• Applicants must be available for interviews at Pasadena City College at no cost to the District.
• Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
• The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
• Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
• The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
• An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer

At Pasadena City College, we are committed to supporting our employees with a comprehensive benefits package that enhances your life both inside and outside of work. Our benefits include a generous holiday schedule, ample sick time, and flexible vacation policies to ensure you have the time you need to rest and rejuvenate. For detailed information about our benefits, please view our Administrator Employee Benefits Summary

01

All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise yet specific and informative in your responses to these supplemental questions. "See resume," attachments or links will not be accepted as a substitute for your responses to the questions in the following boxes. Incomplete responses will not be considered. Please indicate below that you have read and understand these instructions.

• Yes
• No

02

I understand that my application will be considered incomplete if any required sections of the application are not completed and/or if any documents that are required are not attached to my online application by the closing date.

• Yes
• No

03

Please specify your highest level of education.

• High School or equivalent (GED)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate Degree

04

Please indicate the field in which you have earned your degree in:

05

How many years of progressively responsible professional experience do you have providing technical, instructional, enrollment, or student support services to college-age and/or adult students?

• No experience
• One Year
• Two Years
• Three Years
• Four Years
• Five Years or more

06

How much experience do you have serving in a lead capacity in a college learning center, learning lab, or comparable college support environment?

• No experience
• Less than one year
• One Year
• Two Years
• Three Years
• Four Years
• Five Years or more

07

Indicate where you have worked to obtain experience providing technical, instructional, enrollment, or student support services to college-age and/or adult students. What was the time frame, what was the employers name and describe the work performed. (You must complete this section).

08

Indicate where you have worked to obtain experience serving in a lead capacity in a college learning center, learning lab, or comparable college support environment. What was the time frame, what was the employers name and describe the work performed. (You must complete this section).

09

Which best describes your experience supervising, leading, coaching, or evaluating employees?

• I have directly supervised employees and have been responsible for work assignments, coaching, performance evaluation, and addressing performance issues.
• I have formally led employees or teams but have had limited formal supervisory responsibility.
• I have served as a project/team lead or provided training and guidance to coworkers.
• I have not had significant leadership or supervisory responsibilities.

10

Which best describes your experience using student information systems or enrollment-related technology?

• Extensive experience using SIS/enrollment systems for admissions, registration, records, enrollment, or related processes
• Regular experience using SIS as part of student services
• Limited SIS experience or primarily other administrative databases
• No SIS experience

11

Which best describes your experience coordinating enrollment-related operations?

• I have directly supervised or coordinated multiple enrollment/student service functions and been responsible for daily operations and service delivery.
• I have coordinated one or more enrollment/student service functions but have had limited responsibility for overall operations.
• I have provided direct student services in an enrollment-related area but have not coordinated operations.
• I have limited or no experience in enrollment/student services operations.

12

Which best describes your experience using data to evaluate student services or operational performance?

• I regularly analyze enrollment, retention, persistence, completion, service utilization, or similar data and use the findings to recommend improvements.
• I regularly prepare or review reports and use data to monitor program or departmental performance.
• I have generated or used reports but have limited responsibility for analyzing data or making recommendations.
• I have little or no experience using data or reports to evaluate operations.

13

Which best describes your experience managing projects involving multiple departments, stakeholders, deadlines, and deliverables?

• I have independently managed complex projects from planning through implementation and evaluation.
• I have coordinated significant projects involving multiple departments or stakeholders.
• I have participated as a member of project teams but have had limited responsibility for managing projects.
• I have little or no project management experience.

14

Which statement best describes your overall experience in college enrollment or student services operations?

• I have substantial experience leading enrollment/student services operations, supervising staff, managing processes, using data, and implementing improvements.
• I have significant college student services experience with leadership, project, or operational responsibilities but limited overall supervisory experience.
• I have several years of direct student services experience but limited leadership or operational management experience.
• I have limited college student services or enrollment operations experience.

15

Describe how you have demonstrated sensitivity and understanding in delivery of services and support to a diverse workforce and student population (diverse in terms of socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background). This section is required.

Required Question

Employer Pasadena Area Community College District

Address 1570 E. Colorado Blvd.

Pasadena, California, 91106-2003

Phone (626) 585-7388

Website https://pasadena.edu/hr