Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Summary
The Food & Nutrition Supervisor is responsible for supervising the daily preparation and service of meals for patients, staff, and visitors. This position oversees all areas of the Food & Nutrition Services Department to ensure high-quality food production, exceptional customer service, compliance with food safety standards, and efficient department operations. The supervisor promotes a patient-centered environment while fostering teamwork, professionalism, and operational excellence.
Essential Duties and Responsibilities
- Supervise the daily preparation, production, and service of meals for patients, employees, and visitors.
- Coordinate workflow to ensure timely, safe, and efficient meal service throughout the department.
- Monitor staff performance and provide leadership, coaching, and guidance to ensure quality service.
- Ensure compliance with all food safety, sanitation, infection prevention, and regulatory standards.
- Maintain quality control for food preparation, portioning, presentation, and meal accuracy.
- Collaborate with clinical staff to ensure therapeutic diets and physician diet orders are followed accurately.
- Promote a positive, respectful, and collaborative work environment.
- Demonstrate professionalism by supporting Relationship-Based Care and patient-centered service.
- Respond promptly and professionally to patient, visitor, and staff concerns.
- Support ongoing client and patient satisfaction by:
- Returning phone calls and emails promptly.
- Attending required meetings.
- Demonstrating sensitivity to the healthcare environment.
- Completing assigned projects accurately and on time.
- Providing reliable and accurate information.
- Assist with scheduling, staffing, training, and performance management of department employees.
- Monitor department operations and recommend process improvements to increase efficiency and customer satisfaction.
- Perform other duties as assigned.
Minimum Qualifications
Education and Experience
- Associate degree from an accredited institution in Food Service Management, Dietetics, Culinary Arts, or a related field preferred.
- OR a minimum of three (3) years of experience supervising a large-volume food service operation.
- Previous supervisory experience in a healthcare setting is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.