Supervisor-Food Services

Find your calling at Mercy!

Under the supervision of Food Services management, the Hospital Food Service Supervisor has the responsibility within Food and Nutrition Services to assist in the coordination of department development as well as with planning, organizing, staffing and supporting the direction of operations and personnel in the kitchen, cafeteria, catering, Patient Call Center and Patient Room Service. In collaboration with all leadership, a combination of core and secondary responsibilities are achieved in order to provide continuous excellent service to Mercy patients, guests and co-workers. Supervisor performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

Supervisor - Food Services

Mercy Hospital St. Louis | Full-Time

Be the Difference at Mercy

At Mercy, our mission is clear: bring to life the healing ministry of Jesus through compassionate care and exceptional service. As a Supervisor - Food Services, you will play a key leadership role in ensuring high-quality food service operations that support our patients, visitors, and co-workers every day.

This position provides frontline leadership for Food and Nutrition Services operations, including the kitchen, cafeteria, catering, Patient Call Center, and Patient Room Service. The ideal candidate is a service-focused leader who thrives in a fast-paced healthcare environment and is passionate about food quality, customer service, safety, and team development.

Primary Responsibilities

Operational Leadership

• Assist in planning, organizing, staffing, and directing daily Food and Nutrition Services operations.
• Monitor staffing levels, schedules, and productivity to ensure operational efficiency while maintaining budgeted labor targets.
• Ensure exceptional service standards are consistently delivered to patients, guests, and co-workers.
• Oversee food preparation, presentation, portion control, product quality, and food safety standards.
• Support purchasing, receiving, inventory management, and distribution of food and supplies.
• Assist with cafeteria promotions, special events, and catering functions.
• Review and approve employee timecards, attendance records, and payroll-related documentation.
• Ensure proper cash handling, deposits, financial reporting, and accountability for cafeteria sales.

Team Development & Employee Engagement

• Participate in recruiting, interviewing, hiring, onboarding, and training new team members.
• Provide ongoing coaching, mentoring, and performance feedback to staff.
• Conduct regular team meetings, training sessions, and on-the-job education.
• Complete performance evaluations in a timely and consistent manner.
• Assist with employee relations matters, corrective action, and documentation in accordance with department policies.

Quality, Safety & Compliance

• Ensure compliance with all Mercy policies as well as local, state, and federal regulations, including Joint Commission standards.
• Monitor patient meal delivery processes to ensure accuracy, timeliness, and satisfaction.
• Verify diet order compliance, allergy precautions, tray accuracy, and food safety practices.
• Maintain sanitation standards and oversee cleaning schedules throughout the department.
• Monitor food temperature logs, refrigeration records, and other required documentation.
• Conduct patient meal rounds and partner with leadership to improve patient satisfaction outcomes.
• Identify and address equipment, facility, and safety concerns while coordinating repairs as needed.

Qualifications

Required

• High School Diploma or equivalent.
• Strong leadership, communication, and customer service skills.
• Ability to work in a fast-paced food service or hospitality environment.
• Ability to obtain required certification within 90 days of hire:
• Serve Safe Manager Certification (St. Louis/South Region).

Preferred

• Associate's Degree or higher.
• Two (2) years of food service, healthcare, hospitality, or related experience.
• Prior supervisory or leadership experience.
• Experience in an acute care hospital environment.

Why Mercy?

• Mission-driven culture focused on compassionate care.
• Opportunities for leadership development and career growth.
• Collaborative team environment.
• Comprehensive benefits package for eligible co-workers.
• The opportunity to make a meaningful impact on the patient experience every day.

Join Mercy Hospital St. Louis and help lead a team dedicated to providing exceptional food service while supporting healing, hospitality, and excellence.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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