Supervisor, General Medicine Clinic, 8a-5p

Primary Location:

University Hospital - ULP - AMG

Address:

530 South Jackson Street Louisville, KY 40202

Shift:

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

Provides supervision, guidance and leadership to our patient care staff and managing the day-to-day clinical operations of the medical practice.

Essential Functions:

• Supervises medical assistants' daily activities
• Monitor stasks for completion and timeliness
• Fills in clinical roles, as needed
• Resolves patient complaints
• Monitors lunch schedule and coverage
• Trains new hires
• Evaluates staff competencies
• Monitors patient flow
• Communicates with physicians and plays an active role in establishing and coordinating patient care
• Responsible for inventory management and supply ordering
• Performs opening and closing duties in managers absence

Shift Requirements: (NOTE: this section is only necessary if a specific shift length is a requirement of the position)

Shift Length (in hours): Enter length of shift (not start/end time) here

# Shifts/Week: How many shifts per week for a FT Employee

Overtime Required: Infrequently Sometimes Often n/a (exempt position)

Additional Job Description:

Other Functions:

• Uses Allscripts, centricity business, online paging systems and retrieves information from other hospital systems
• Exhibits friendly and helpful behavior
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• A Bachelor's degree in Business Administration or related field (required)
• An emphasis in Healthcare Administration (preferred)

Appropriate experience may be substituted for educational requirements

Experience:

• Three years' supervisory experience (preferred)

Licensure:

• N/A

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility
• Demonstrated organizational skills - manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department or organization
• Strong work ethic- motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency; is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism; ability to work with minimal supervision in a fast-paced environment
• Proven ability to work on a team - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome; able to see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance
• Judgment - exercises discretion and due diligence when making decisions and recommendations

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to break down problems or tasks; scanning one's own knowledge and experience to identify causes and consequences of events

Computer Skills:

• Proficient in Microsoft office applications.
• Ability to use electronic medical records for patients
• Must have the capacity to learn other relevant systems and databases, as needed

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health