Supervisor (HCV, Special Programs, Inspection)

• Conduct routine and targeted file reviews to verify adherence to HUD requirements, agency policies, and standard operating procedures. Monitor data accuracy and address compliance deficiencies.
• Direct the daily work of assigned staff, providing coaching, training, and guidance. Evaluate performance, develop performance improvement plans, and administer corrective actions as needed.
• Track workloads and production metrics to ensure performance expectations and contractual standards are consistently met or exceeded.
• Assess program workflows and practices to identify opportunities for improving efficiency, accuracy, and service delivery. Recommend and support implementation of process enhancements.
• Serve as an escalation point for participants, landlords, and clients, ensuring issues are handled professionally and resolved appropriately.
• Review, verify, and approve staff timesheets and other required administrative documentation.
• Ensures full compliance with assigned SEMAP indicators.
• Conduct routine and targeted file reviews to verify adherence to HUD requirements, agency policies, and standard operating procedures. Monitor data accuracy and address compliance deficiencies.
• Provides leadership and direction in establishing program goals, objectives, and policies.
• Plans strategies specific to the area of supervision.
• Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
• Makes suggestions for procedure and process efficiencies and streamlining.
• Advises the leadership of the status and needs of the program(s).
• Writes and prepares weekly, monthly and annual reports.
• Develops recommendations for improvement of operations and implements such improvements within delegated authority.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Performs other duties as assigned.

• Directly supervises employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Two years of responsible experience in the management of assisted and affordable housing programs, including at least one year of supervisory experience, and a bachelor's degree in business, public administration, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
• Experience working within a housing authority, affordable housing, or multifamily housing environment preferred.
• Comprehensive understanding of HUD regulations and compliance standards
• Strong knowledge of housing program operations
• Proven leadership and staff management capabilities
• Strong written and verbal communication skills
• Excellent analytical and organizational abilities
• Ability to manage multiple priorities effectively
• Must obtain required certifications within specified timelines.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

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