Job Description
Supervisor
- Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
- Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
- Ensure passengers requiring mobility assistance receive timely and professional service.
- Monitor employee performance and provide coaching, training, and development to wheelchair agents.
- Address escalated passenger concerns and resolve customer service issues professionally.
- Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
- Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
- Monitor operational metrics, response times, and service quality standards.
- Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
- Maintain accurate operational reports, staffing records, and incident documentation.
- Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
- Promote a safe, professional, and customer-focused work environment.
- Ensure proper handling and maintenance of wheelchairs and mobility equipment
- Perform other duties as requested