Supervisor, Hospitality Customer Experience Services

Hiring: Hospitality / Customer Experience Manager

Location: Omaha, NE
Pay: $25.58 $28.00/hour
Hours: 7:30 AM 4:30 PM
Type: Temp-to-Hire

We re seeking an experienced Hospitality / Customer Experience Manager to oversee day-to-day workplace hospitality, concierge, meeting services, and customer experience operations. This is a highly visible, client-facing role requiring strong leadership, organization, and customer service skills.

Key Responsibilities

• Supervise and support hospitality and customer service staff
• Coordinate conference rooms, meetings, catering, events, and client visits
• Manage staffing schedules and coverage
• Interview candidates and assist with employee performance reviews
• Partner with AV, IT, Facilities, Security, and Concierge teams
• Oversee vendor relationships, invoices, supplies, and hospitality areas
• Maintain procedures for visitor access, meeting rooms, office support, and related services
• Provide professional support to executive-level and client-facing staff
• Ensure an exceptional experience for visitors, clients, and employees

Qualifications

• High school diploma or equivalent required; college education is a plus
• 2 3 years of hospitality or service-industry experience preferred
• Previous management experience required
• Excellent written and verbal communication skills
• Strong customer service, organization, and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Experience coordinating meetings, events, catering, or workplace services is highly desirable