Supervisor, Hotel Operations - NE

Job Description

• Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area. • Guides and directs hotel team members to ensure all service requirements are understood and met. • Schedule team members to ensure all areas and shifts are adequately covered. • Provides cross-training of team members for all shift-related duties and responsibilities. • Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par. • Evaluates and monitors team member performance on an ongoing basis. • Develops, evaluates and recommends team members for promotions. • Participates in the recruitment of all hotel positions, making hiring decisions. • Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed. • Establishes and maintains effective channels of communication with team members and guests. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs other duties as assigned. • Provide direct supervision of team members in the assigned area of hotel operations. • High school diploma or general education degree (GED). • California Responsible Beverage Service Training required upon hire. • Minimum 2 years of experience in hospitality. • 1 year in supervisory role preferred. • Ability to communicate clearly and effectively both orally and in writing. • Working knowledge of Microsoft Office, Word, and Excel. • Ability to logically and independently plan, organize, and complete work; initiative; well-developed inter-personal skills. • Ability to set and achieve high standards of performance. • Ability to make progress on multiple assignments under time constraints. • Excellent analytical, problem-solving, critical thinking and decision-making skills. • Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties. • Ability to express ideas or make recommendations concerning job related issues. • Ability to learn specific job duties and complete work assignments. • Ability to maintain knowledge of basic concepts and techniques of business operations. • Ability to perform the manipulation of numbers and basic math calculations. • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.