Supervisor Housekeeping

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
• Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
• Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Report status and/or discrepancies of rooms
• Monitor stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY:

• Read, write, and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
• Knowledge of inventories, scheduling and productivity.
• High school math level required
• Ability to communicate effectively with the public and other team members verbally and in written form
• Ability to inspect 25 to 80 rooms per day
• Ability to clean rooms, when needed
• Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
• Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High School graduate or equivalent preferred
• At least 2 years of housekeeping supervisory experience in hotel preferred
• Four or more years hotel housekeeping experience.