Supervisor I, Magnolia House Women Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six homeless shelters for single adults, and a drop-in center funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free environment. Single men and women experiencing homelessness may also present with chronic mental health and substance using behaviors. At CAMBA’s shelters, we provide access to comprehensive case management and housing placement to rapidly place individuals into housing. Medical, behavioral health, job placement and therapeutic recreation services are available to help stabilize clients and facilitate successful transition into permanent and/or supportive housing. 

Position: Supervisor I (House Manager) 

Reports To: APD-Director of Security & Operations      

Location: Brooklyn NY 11233

What The Supervisor I (House Manager) Does:

• Maintain professional relationships with clients and client confidentiality. 

• Practice Universal Precautions/Standard Protocol & Procedures. 

• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.  

• Input client data using DHS’ CARES database, as needed. 

• Communicate effectively with clients, peers, supervisors, and funders. 

• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc). 

• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility. 

• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.  

• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor. 

• Ensure inventory of security equipment is up to date. 

• Ensure security of valuables and medications in safe/cabinet. 

• Retrieve, observe and document client’s self-administration of medications, as appropriate.    

• Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring.   

• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.   

• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.  

• Participate in program meetings as requested. 

• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware. 

• Monitor clients’ safety and ensure safety policies and procedures are practiced daily. 

• Overcome resistance to change from clients. 

• Provide all required information for shift reports to CAMBA management and/or to funders. 

• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.  

• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.  

• May conduct initial intake or initial and/or periodic assessments of clients   

• May reach out and market the program to the community in order to obtain resources for clients. 

• Task may be modified, expanded and/or assigned over a period of time. 

What are the Qualifications for the Position: 

Education, Licenses and/or Certifications Required: 

• High school diploma or equivalent experience 

• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position. 

Minimum Experiences and Skills Required:  

• Four (4) years applicable experience 

Preferred Qualifications: 

• Working knowledge of CARES 

• Bilingual (English & any other language) preferred . 

Pre and/or Post Employment Requirements: 

• Submit medical Tuberculosis (TB) test results as part of the onboarding process. 

• Must obtain and maintain First Aid/CPR certification. 

• Must obtain and maintain certification in overdose prevention. 

• Must obtain and maintain F-80 Fire Safety Coordinator certification 

• Must obtain and maintain CPI (Crisis Prevention) certified 

Compensation: $29.37 hourly
Status: Full-time

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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