Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Supervisor I to join our Community Support Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
Provide oversight of programming and milieu management.
Provide individual and group supervision to staff.
Ensure staff remains current in all required BHN trainings.
Provide oversight and assignment of caseloads; maintain individual caseload when necessary.
Develop and manage group schedules.
Provide oversight of support requests and develop/implement treatment intervention plans, as appropriate.
Manage crises within the program, providing immediate support and guidance to staff and individuals served, ensuring appropriate follow-up, documentation, and resolution.
Monitor the formulation and completion of assessments, treatment plans, progress notes, group notes, and discharge summaries.
Complete utilization management reviews in a timely manner, working collaboratively with the program Site Coordinator to ensure continued stay for individuals served, as appropriate.
Attend and facilitate staff meetings and weekly multidisciplinary team meetings.
Conduct chart reviews to ensure compliance with BHN standards.
Monitor service(s) coordination for individuals served.
Serve as an authorized representative for completion and submission of data into the Enterprise Invoice/Service Management (EIM/ESM) business service within the Virtual Gateway Organization Management system; designate and train staff as needed to ensure quality, time-bound submissions.
Create staff evaluations; review and receive approval from the Program Director.
Maintain direct service productivity as established by the Program.
Maintain clinical licensure and continuing education requirements.
Participate in supervisor on-call rotation.
Work collaboratively with the Program Director to ensure quality of services, identify staffing needs, and recruit, screen, and hire program staff.
Represent BHN at local and state meetings, as needed.
Who You Are:
High School Diploma or GED required.
2 years of supervisory experience preferred.
Strong critical thinking skills.
Ability to communicate directions to staff clearly and appropriately.
Proficient with MS Office, internet, and email systems.
Two years of sobriety preferred.
We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Pay Range: $24-$28/hr
Numbers & Facts
Location
Worcester, Massachusetts
Website
https://www.bhninc.org/about
Skills
Behavioral Healthunmatched
Business Servicesunmatched
CSS (Cascading Style Sheet)unmatched
Clinical Competencyunmatched
Communication Skillsunmatched
Community Supportunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Email Technologyunmatched
Employee Assistance Planunmatched
Employee Orientationunmatched
Healthcareunmatched
Healthcare Providersunmatched
High School Diplomaunmatched
Hospital/Healthcare Constructionunmatched
Maintain Complianceunmatched
Medical Assistanceunmatched
Mentoringunmatched
Microsoft Officeunmatched
On Callunmatched
Organizational Development/Managementunmatched
People Managementunmatched
Performance Reviewsunmatched
Project/Program Coordinationunmatched
QoS (Quality of Service)unmatched
Regulatory Complianceunmatched
Schedule Developmentunmatched
Staff Requirementsunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Treatment Planunmatched
Utilization Managementunmatched
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