SUPERVISOR I

Job Posting: Retailer Financial Support Manager

CA State Lottery

JC-521537

• Retailer Financial Support Manager

SUPERVISOR I

$7,172.00 - $8,910.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/26/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

The California Lottery is seeking a motivated and operationally minded leader to join the Retailer Financial Services unit as a Supervisor I. This position plays an important role in supporting financial operations related to collections, accounts receivables, retailer account management, and operational process improvement. The ideal candidate is someone who can think critically, communicate effectively, support staff through change, and contribute to improving operational efficiency, accuracy, accountability, and customer service.

We are looking for individuals who are collaborative, adaptable, organized, and comfortable working in a fast-paced environment with evolving operational priorities. Candidates should be prepared to balance daily workload demands and production timelines while supporting process improvement efforts, operational changes, issue resolution, and overall team performance. This is an opportunity to contribute to meaningful operational improvements while supporting a team responsible for critical financial and customer support functions within the California Lottery.

See attached Duty Statment for additional information.

This position requires a current Supervisor I exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: "telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!

You will find additional information about the job in the Duty Statement.

Working Conditions

• Schedule: 8:00 AM - 5:00 PM
• Travel: Infrequent travel as needed

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-521537

Position #(s):

358-229-4800-001

Working Title:

Retailer Financial Support Manager

Classification:

SUPERVISOR I

$7,172.00 - $8,910.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund. Our mission is to provide supplemental funding for California's public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.

In fiscal year 2023-24, the California Lottery generated sales of more than $9.2 billion with approximately $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Department Website: http://www.calottery.com

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/26/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA State Lottery

N/A

Attn: Human Resources, JC 521537

700 N. 10th Street MS#6-5

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA State Lottery

N/A

Human Resources, JC 521537

700 N. 10th Street MS#6-5

Sacramento, CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see below for Statement of Qualification instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Operational Leadership - Experience supervising or leading staff in an operational, financial, or customer service environment.
• Analytical Thinking - Strong analytical and problem-solving skills with the ability to identify root causes and improvement opportunities.
• Accountability & Compliance - Experience maintaining accountability and ensuring compliance with policies, procedures, and operational standards.
• Financial Operations - Experience reviewing, reconciling, or overseeing financial, banking, collections, or accounting-related activities.
• Process Improvement - Experience developing or improving operational procedures, workflows, or business processes.
• Change Management - Experience leading implementation efforts or supporting change management initiatives in an operational environment.
• Operational Analysis - Experience using data, reports, reconciliations, or operational metrics to support decision-making and improve outcomes.
• Staff Development - Demonstrated ability to coach, mentor, and develop staff in a collaborative environment.
• Interpersonal Judgement - Experience handling escalated issues or sensitive situations using sound judgement and professionalism.
• Financial Stewardship - Knowledge of accounting principles, financial controls, fiduciary responsibility, or banking operations.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.calottery.com

Human Resources Contact:

Human Resources, JC 521537

(916) 822-8158

careers@calottery.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Equal Employment Opportunity Office

(916) 822-8458

eeooffice@calottery.com

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Position Location

Headquarters

700 N 10th Street

Sacramento, CA 95811

Statement of Qualifications (SOQ)

Applicants must submit a SOQ no more than (2) pages total in length using 11-point font and standard margins. Applicants who do not submit a SOQ, or whose SOQ does not respond to the questions below and follow the instructions provided, will be disqualified from the hiring process.

For Questions 1-4 indicate whether you have experience in the area described. If yes, describe your relevant experience, including the employer, position title, and dates where the experience was obtained.

1. Do you have experience supervising, coaching, or maintaining accountability in an operational, financial, or customer service environment?

2. Do you have experience reviewing, analyzing, reconciling, or overseeing financial, banking, collections, billing, or accounting-related activities?

3. Do you have experience developing, implementing, and/or improving operational procedures, processes, or workflows?

4. Do you have experience handling escalated issues, collaborating across teams, or exercising sound judgment in sensitive or operational situations?

5. Describe a specific operational issue, process gap, inefficiency, or risk in your work environment that you identified and addressed. Explain the factors that led you to focus on the issue, the approach you took, and the outcome of your efforts.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.